joetink Posted October 20, 2015 Share Posted October 20, 2015 My Helix is not recognized by my computer most of the time. I've installed the driver, and after doing a factory reset, turning it on and off, I can eventually get Line 6 Updated to see the Helix. However, when I try to install updates I'm getting errors (I have a help desk ticket in, too...but my experience with that has not been great in the past). So, now I have no presets and can't install the updates to the firmware, and can't connect at all to the Helix edit app. Does anyone have any ideas? Thanks, Joe Quote Link to comment Share on other sites More sharing options...
joetink Posted October 20, 2015 Author Share Posted October 20, 2015 So, it stopped in the middle of updating and now I just get a black screen that says "boot failure. Entered update mode!". It won't even allow me to factory reset. Thinking this may be going back to the factory... Quote Link to comment Share on other sites More sharing options...
stevekc Posted October 21, 2015 Share Posted October 21, 2015 Need more data * What Type Operating system, and version ? * What Make / Model Computer? * What type USB Port ? Quote Link to comment Share on other sites More sharing options...
joetink Posted October 21, 2015 Author Share Posted October 21, 2015 Windows 7, sp1, and standard USB 2.0 Quote Link to comment Share on other sites More sharing options...
joetink Posted October 21, 2015 Author Share Posted October 21, 2015 Sorry, gateway PC DX4860, 3.30ghz, 6 gigs of RAM, 64bit Quote Link to comment Share on other sites More sharing options...
zskylar Posted October 21, 2015 Share Posted October 21, 2015 I had similar issues with Windows 7. Same error messages. I was lucky enough to have an iMac also which had no issues doing the update or connecting to the app. Do you have a friend with a Mac so you can at least update the firmware until the bugs are fixed? Quote Link to comment Share on other sites More sharing options...
spenner Posted October 21, 2015 Share Posted October 21, 2015 I had just the opposit problem. It failed under opdating with my Mac. Worked great with my laptop (Windows)?? Quote Link to comment Share on other sites More sharing options...
joetink Posted October 21, 2015 Author Share Posted October 21, 2015 Solved! I was using the front USB jacks on my computer. You need to use the ports on the back. Apparently, the front jacks are similar to using a hub. A Line 6 employee was good enough to educate me on thegearpage.net last night. Quote Link to comment Share on other sites More sharing options...
Darkiguan Posted January 25, 2016 Share Posted January 25, 2016 Same issue here on both Mac and PC...been able to update to 1.04.3 (can see it in the loading screen) but goes directly to "Boot failure. Entered Update Mode!" message....HELP!! Quote Link to comment Share on other sites More sharing options...
joetink Posted January 26, 2016 Author Share Posted January 26, 2016 Did you try the solution that worked for me? Quote Link to comment Share on other sites More sharing options...
OMGbass Posted June 19, 2020 Share Posted June 19, 2020 Same is happened to me on the 2.92 update. I'm trying both a Mac and PC to do this, all the USB jacks on both of these laptops... nothing. I also watched a YouTube video of someone explaining that the USB cord needs to be an older one? I've tried 5 different cords and all the same. Any help is greatly appreciated. I am now at a standstill. Quote Link to comment Share on other sites More sharing options...
datacommando Posted June 19, 2020 Share Posted June 19, 2020 (edited) 10 hours ago, OMGbass said: Any help is greatly appreciated. I am now at a standstill. Copy and paste from another thread: Hi, Please check that you really are using the latest version of HX Edit. The reason I mention that is because you are using a Mac, it could be an old “alias” of HX Edit is accidentally loading and screwing up the connection. Quite a few other users have been caught out with this previously and it’s really annoying when you don’t realise what has happened. Other than that - don’t use a hub for the USB connection, in fact it maybe better if Helix is the only thing on the USB until you establish a link with HX Edit. Once you know it works, then you can hook up your other stuff. Hope this helps/makes sense. Also, when trying to establish a connection try and ensure that absolutely nothing else is running in the background that may interfere. Quite simply - shut down everything else, iTunes, Little Snich etc. On a PC use one of the USB ports on the rear of the machine. Oops! Resurrected a 5 year old thread - beware the zombies! This is the official Line 6 info re: USB connection issues. Edited June 19, 2020 by datacommando Quote Link to comment Share on other sites More sharing options...
ggreene Posted July 4, 2021 Share Posted July 4, 2021 i tried the update to 3.1 and it failed and says boot failed. now i can't get it or my computer to do anything please help Quote Link to comment Share on other sites More sharing options...
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