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Cannot connect to computer - Error 9302 and 9300

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My Helix is not recognized by my computer most of the time.  I've installed the driver, and after doing a factory reset, turning it on and off, I can eventually get Line 6 Updated to see the Helix.  However, when I try to install updates I'm getting errors (I have a help desk ticket in, too...but my experience with that has not been great in the past).  So, now I have no presets and can't install the updates to the firmware, and can't connect at all to the Helix edit app.  Does anyone have any ideas?

 

Thanks,

Joe

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So, it stopped in the middle of updating and now I just get a black screen that says "boot failure. Entered update mode!". It won't even allow me to factory reset. Thinking this may be going back to the factory...

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Need more data 

 

* What Type Operating system, and version ?

 

* What Make  / Model Computer?

 

* What type USB Port ?

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I had similar issues with Windows 7. Same error messages. I was lucky enough to have an iMac also which had no issues doing the update or connecting to the app. Do you have a friend with a Mac so you can at least update the firmware until the bugs are fixed?

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I had just the opposit problem. It failed under opdating with my Mac. Worked great with my laptop (Windows)??

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Solved!  I was using the front USB jacks on my computer.  You need to use the ports on the back.  Apparently, the front jacks are similar to using a hub.  A Line 6 employee was good enough to educate me on thegearpage.net last night.  

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Same issue here on both Mac and PC...been able to update to 1.04.3 (can see it in the loading screen) but goes directly to "Boot failure. Entered Update Mode!" message....HELP!!

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Same is happened to me on the 2.92 update. 

I'm trying both a Mac and PC to do this, all the USB jacks on both of these laptops... nothing. 

I also watched a YouTube video of someone explaining that the USB cord needs to be an older one? I've tried 5 different cords and all the same. 

 

Any help is greatly appreciated. I am now at a standstill. 

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Posted (edited)
10 hours ago, OMGbass said:

Any help is greatly appreciated. I am now at a standstill. 


Copy and paste from another thread:

 

Hi,

 

Please check that you really are using the latest version of HX Edit. The reason I mention that is because you are using a Mac, it could be an old “alias” of HX Edit is accidentally loading and screwing up the connection. Quite a few other users have been caught out with this previously and it’s really annoying when you don’t realise what has happened.

 

Other than that - don’t use a hub for the USB connection, in fact it maybe better if Helix is the only thing on the USB until you establish a link with HX Edit. Once you know it works, then you can hook up your other stuff.

 

Hope this helps/makes sense.

 

Also, when trying to establish a connection try and ensure that absolutely nothing else is running in the background that may interfere. Quite simply - shut down everything else, iTunes, Little Snich etc. On a PC use one of the USB ports on the rear of the machine.

 

Oops! Resurrected a 5 year old thread - beware the zombies!

 

This is the official Line 6 info re: USB connection issues.

 

 

Edited by datacommando

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