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xrayeric

Backing up custom tones before factory reset and firmware update

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So I am updating the firmware on my FX100 and I cannot see my tones via the remote app.  It shows connected but will not show the banks of my pedal or my custom tones i have saved in various banks.  To my understanding I have to do the firmware update to see my custom tones and what is actually on the pedal but in doing so I'm certain it will delete all of my saved custom tones...

 

http://line6.com/support/page/kb/_/general-faq/line-6-device-factory-reset-procedures-r435

 
So HOW DO I SAVE MY SOUNDS ON A SECOND SOURCE it is necessary
 
Thank you

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I am about to do the firmware update on my fx100 and It states i will have to do a factory reset.  The app is showing bluetooth connectivity and will play tracks but my device is not shown on the list of connected devices.  how can i ensure my custom tones are not lost?

 

Thanks

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Any tones that you save to "My Tones" in the app are backed up in the cloud.

In cases where you have no cloud access it reverts to the the most recent state stored locally on your device.

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Thank you for the quick response!  any way to look at my cloud to make sure my tones are there other than the app?

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Not that I'm aware of.

But if you have the app installed on more than one device, seeing the tones on the device you did not use to save the tones would confirm they're in the cloud.

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sweet.  I actually just checked my app again and when i went to my tones they were all there.  It must have needed time to update and refresh the list.  wheew.  I feel a little better now.  I will mark this solved after my update hopefully no issues!  Thank you again!

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Just for clarification, saving to "My Tones" is not the same as saving to a bank on the hardware.

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thank you.  I always save to my tones before I bank a custom tone just in case I mess something up or change something when it is actually assigned.  From what I can tell all my custom tones are In the "my tones".   but thank you for elaborating 

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I was able to update my firmware and get my tones that were in fact saved in the cloud reassigned to the banks i wanted.  Thanks for the help.  I was unsuccessful using the updater via usb i went with the bluetooth approach.  I kept getting an error when trying to do via USB.  Oh well that is an issue for another time.

 

Thanks again !!!

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