Bangha Posted November 13, 2015 Share Posted November 13, 2015 Hi everyone, Footswitch 6 on my Helix has stopped working. It worked a few minutes ago and now it is dead. I have powercycled a few times, including disconnection of mains. Still nothing. Any suggestions? I am praying to the gods this is not a hardware issue. I've barely used my Helix. Thanks for your suggestions! Quote Link to comment Share on other sites More sharing options...
Bangha Posted November 13, 2015 Author Share Posted November 13, 2015 Pressed the footswitch by hand repeatedly and now it works sometimes, sometimes not. PLLLLEEEEEAAAASSSSEEEE not a hardware issue. Quote Link to comment Share on other sites More sharing options...
garymwest Posted November 14, 2015 Share Posted November 14, 2015 It does sound like hardware barring user error :huh: Try reloading latest FW. Better Register the Helix. Quote Link to comment Share on other sites More sharing options...
Bangha Posted November 14, 2015 Author Share Posted November 14, 2015 It does sound like hardware barring user error :huh: Try reloading latest FW. Better Register the Helix. Lol user error. Yup, it's a hardware issue. If I hold down the switch and wiggle it it jumps back and forth between modes. It's not making contact with every stomp. I am gutted. There is one service center VERY far away from Paris, maybe I'll take it there soon. Paris is not doing very well now though and there are more serious things to worry about. I'm not using helix live, so I'll survive for the time being. Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted November 14, 2015 Share Posted November 14, 2015 Wish you all the best ovet there in Paris. Its a beautiful city. I had a button issue. I video'd it and started a support ticket and attached video. Line 6 was quick to solve the issue. Very very very impressive customer service, but I am in the US..... Quote Link to comment Share on other sites More sharing options...
Bangha Posted November 14, 2015 Author Share Posted November 14, 2015 Wish you all the best ovet there in Paris. Its a beautiful city. I had a button issue. I video'd it and started a support ticket and attached video. Line 6 was quick to solve the issue. Very very very impressive customer service, but I am in the US..... Thanks for your kind words Fido. Do you mind my asking how they solved a button issue? I will definitely submit a ticket yesterday including the button's erratic behaviour. Quote Link to comment Share on other sites More sharing options...
Joepeggio Posted November 15, 2015 Share Posted November 15, 2015 I submitted a ticket with a video. My FS4 was erratic. They started a "call ticket". They ups overnighted the unit to Calabasas and overnighted a new one back. I sent it on friday got new one Thursday. The new one physically feels much "tighter" (better). The clicks on the joystick knib are stiffer causing less accidental turning. :) But being out of USA, there may be a different procedure. Quote Link to comment Share on other sites More sharing options...
garymwest Posted November 15, 2015 Share Posted November 15, 2015 Thanks for your kind words Fido. Do you mind my asking how they solved a button issue? I will definitely submit a ticket yesterday including the button's erratic behaviour. They (l6) handled a issue I had with the best service possible :) , can't rave enough! Quote Link to comment Share on other sites More sharing options...
Bangha Posted December 12, 2015 Author Share Posted December 12, 2015 I had to take off for 3 weeks due to an unexpected family health issue. I came back hoping magical elves has fixed my footswitch ;( still not working. I've just opened a support ticket. Thanks for your help everyone. Quote Link to comment Share on other sites More sharing options...
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