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Helix App Error "Request for device operation failed; returned NACK"???


HelixMan
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I want to install the firmware upgrade 1.03 so I installed the Helix App upgrade to 1.01.  Now it won't export a bundle and errors out.  I'm running Win10.

 

It finds the Helix and shows all my presets.  I go to export and name the file the it goes to work - 10 seconds later gives me an error message:

 

Request for device operation failed; returned NACK

 

No bundle file and the the app will not close after the error.  Restarting did not clear it up.  I have a lot of hours into my presets so can't upgrade unless I can import 'em back.

 

Any help?

 

 

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