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tmp2295

Help me out here!

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I have been trying for about 4 hours now to purchase the HD Model Pack bundle from the store and each time I get sent to my account dashboard after clicking on the "Proceed to Checkout" button. I can't find anyone who knows how to purchase this and it's really irritating. I've never had anything like this happen on ANY website. I just want to buy this pack but it's the same stupid problem over and over and over again......If anyone knows how to help then please help me out here.

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Dude,

 

Try here:

 

http://store.line6.com/termsofsale/#contactus

 

L6 should be able to help you.

 

-B

Thanks, I guess I'll try this out. I'm just really wanting that bundle but this store is bugged completely. Can you do me a favor and add something to your cart and see if it actually let's you take it to the checkout? If not that's cool but I want to see if it's just me or if a lot of people are having this problem.

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The HD Loaded bundle went into the cart and I went to the check out screen. Keep in mind I am in the US don't know if that matters.

 

-B

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I am too haha I live near Chicago. It just keeps going from my cart to my account dashboard :( lol Well I did e-mail them so I'm hoping this support team goes quicker than Steam (if you do pc gaming).

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Hope it works my man maybe try it on a different pc! Steam - ugh.... I ran into that when I used to play Half-Life.

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Hello. As you were the only one that could be bothered to reply to my question on the same subject, here's what I got from line 6 when I opened a support ticket (I didn't see the storesupport email address at the time) :-

 

"The Paypal option is available in Europe. Maybe you did it from store.line6.com, which is US-only. You need to change your l6.com website locale to international, then go to the web store link. You should then be on shop.line6.com, and it should then work.

Please contact storesupport@line6.com if you experience any webshop issues again."

 

I haven't tried this as I'm going to wait for the next discount offer.

 

regards

 

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The saga continues... So I did as they asked and tried shop.line6.com as I'm in the uk, only to get the 'return to dashboard' scenario when trying to checkout again. I also emailed line 6 store support and got this reply...

 

Thank you for contacting us. Unfortunately, the email support you have reached may only answer inquiries regarding purchases made in the US webstore. For any issues making a purchase from the shop link, please reopen your existing ticket or create a ticket here: http://line6.com/support/tickets/.

 

 

So if you're not in the US open a support ticket. Yeah I did that and it got me here! I have updated the existing support ticket but I've not had a response to that yet. Once again I have missed the discount offer but Line 6 have also missed out on another sale.

 

 

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Try a different browser...I've had similar issues with other websites a bunch of times. Using a different browser often solves it...not always, but it's worth a shot.

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