cletcher1 Posted December 24, 2015 Share Posted December 24, 2015 I know there are many threads, but there appears to be no end in sight to resolving issues. I'm most concerned that I still can't backup patches or set lists or bundles to th helix app. A potential freeze up or glitch could render all my hours spent on patches useless. This leaves me unable to update as well without losing them. At least that's my understanding. And I do not want to time machine back due to other data in my computer. If it's an apple thing, why aren't music manufactures all over them demanding a fix? Just frustrated. Quote Link to comment Share on other sites More sharing options...
amsdenj Posted December 24, 2015 Share Posted December 24, 2015 El Capitan 10.11.2 works fine for me with the Helix app. There's still some clicks and pops from the USB audio, but I don't use Helix for that anyway (Focusrite Saffire Pro 40). What issues are you having? Quote Link to comment Share on other sites More sharing options...
cletcher1 Posted December 24, 2015 Author Share Posted December 24, 2015 Mainly it disconnects during saving bundles and single patches. Thought this was a common issue. I know there are recording issues with pops, but I'm still on simple back up and transfer issues. Quote Link to comment Share on other sites More sharing options...
amsdenj Posted December 24, 2015 Share Posted December 24, 2015 That use to be a problem, but recent Helix and El Capitan updates seem to have solved it. Quote Link to comment Share on other sites More sharing options...
TheRealZap Posted December 24, 2015 Share Posted December 24, 2015 i have a couple of different macs that ive tried on... the newer one (late2012) with usb3 ports still has issues my older on (mid2010) with usb2 ports works fine. just FYI Quote Link to comment Share on other sites More sharing options...
cletcher1 Posted December 24, 2015 Author Share Posted December 24, 2015 Interesting. Thanks for sharing. Mines a 2013 MacBook so guess it has the new ports. Quote Link to comment Share on other sites More sharing options...
deadlocked Posted December 24, 2015 Share Posted December 24, 2015 Interesting. Thanks for sharing. Mines a 2013 MacBook so guess it has the new ports. Hi cletcher1, I know that L6 has already stated that upgrading through a USB hub is not supported, but... just to see if it is a USB3 vs USB2 issue, have you tried connecting the Helix through a USB2 hub into the USB3 port of your Mac and trying the latest Helix app? If you can at least backup your patches, you will have your time and effort saved in case disaster strikes, even if you still cannot upgrade the firmware reliably. Or maybe backup with the help of a friend who has a Windows computer or an earlier Mac OS, like Yosemite, for instance? Also, there are tons of very cheap Windows10 laptops out there (in the US$200-300 range) that are total crap for anything other than web, Youtube and email, but they would be perfect for backing up patches or upgrading firmware. As a mater of fact, I have a pretty old (5+ years old) laptop that I always keep at an earlier version of Windows (just updated it to Win8.1 from Win 7 last month) that I keep around as a backup of last resort. Quote Link to comment Share on other sites More sharing options...
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