Mgregory623 Posted January 1, 2016 Share Posted January 1, 2016 One of my led rings isn't lighting up. Was wondering if this happened to anyone else Quote Link to comment Share on other sites More sharing options...
harpel Posted January 2, 2016 Share Posted January 2, 2016 happend to me. was a hardware issue, got a new helix Quote Link to comment Share on other sites More sharing options...
ColonelForbin Posted January 2, 2016 Share Posted January 2, 2016 happend to me. was a hardware issue, got a new helix Did you return / exchange the defective Helix with the store you bought it from, or with a service ticket through Line6? I also have a defective brand new Helix, one of the scribble strips is out / gone much darker than the rest. Quote Link to comment Share on other sites More sharing options...
Mgregory623 Posted January 2, 2016 Author Share Posted January 2, 2016 I just created a service ticket through L6. I just figured this would be the fastest way to get a replacement Quote Link to comment Share on other sites More sharing options...
harpel Posted January 3, 2016 Share Posted January 3, 2016 Did you return / exchange the defective Helix with the store you bought it from, or with a service ticket through Line6? I also have a defective brand new Helix, one of the scribble strips is out / gone much darker than the rest. called support, they told me to return it to the store and exchange it there. could keep the defective one till I got the new one 3 weeks later Quote Link to comment Share on other sites More sharing options...
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