gnogtr Posted January 9, 2016 Share Posted January 9, 2016 I have reset my firmware, factory reset, and everything else I can think of but I cannot make it work. The scribble strips are blank (they do work but have no writing on them) and the knobs don't respond at all. Has anyone else experienced this? We were recording (L6 isn't open on Saturday so I can't call) and now we have lost the workhorse. I don't want to have to send it in for repair because we all know it'll be May before I get it back. Does anybody know a way to fix this? I need it! Quote Link to comment Share on other sites More sharing options...
phil_m Posted January 9, 2016 Share Posted January 9, 2016 Sounds like you've done about everything you can from your end. I'd open up a support ticket. I can't imagine why it would take them until May to fix it. Heck, I'd be surprised if they didn't just send you a replacement based on the symptoms you're describing. Quote Link to comment Share on other sites More sharing options...
tobalvarado Posted January 20, 2016 Share Posted January 20, 2016 I´ve had the same problem. Some strips go complete blank, others show corrupted characters, others random pixel movement. I just opened a ticket a few minutes ago. It appears to be a software issue, cause when the strips work fine the resolution is perfect. Restarting the Helix can solve the problem, but not all the time, sometimes the problems comes back after a few minutes of restarting. I live in Guatemala, so having a replacement could be a nightmare. I am crossing my fingers is a software issue that can be solved remotely. Quote Link to comment Share on other sites More sharing options...
PeterHamm Posted January 20, 2016 Share Posted January 20, 2016 You guys updated to the latest firmware? If not, that might help, but wait till tomorrow when 1.06 drops. Quote Link to comment Share on other sites More sharing options...
tobalvarado Posted February 5, 2016 Share Posted February 5, 2016 I upgraded the firmware. Problem has disappear since then, hope it is for good. Unfortunately now the tempo panel turns on and off randomly when I am playing or programming the Helix. It is a pain when I am programming it and the tempo panel screen jumps out whenever it wants! Quote Link to comment Share on other sites More sharing options...
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