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jckinnick

Failed to launch installer

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I am trying to install the drivers for Podxt on Line 6 monkey and get a "Failed to launch installer" error and it takes me to a website, so when I download the drivers nothing happens. Im also trying to update Line 6 Edit on monkey and it takes me to the download page which is just a bad url link.

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I have had the same issue when trying to get firmware updates/monkey/drivers etc for HD 500x, all the software that Ive tried for the HD 500x seems to take me to a bad url link as well, Ive even tried downloading an old version of monkey but it cant update any software to new versions, is anybody else having trouble?

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I have had the same issue when trying to get firmware updates/monkey/drivers etc for HD 500x, all the software that Ive tried for the HD 500x seems to take me to a bad url link as well, Ive even tried downloading an old version of monkey but it cant update any software to new versions, is anybody else having trouble?

 

 

So it sounds like its a Line 6 issue. 

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That would be my guess, although someone from another post said its working fine for them, I put in a support ticket to line 6, when I hear back, Ill let  you know what they say (although you may wish to put in a ticket as well since your using podxt, not sure if they're using the same software?)

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Is anybody else having downloading/updating issues? trying to figure out if its on Line 6 side or something with my system that's all  :) 

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Hi jckinnick, thought Id give you a quick update, Line 6 support is still helping me, they say there is no problem on their servers etc, but for some reason my computer isnt connecting to their servers to grab the updates etc.  Ill keep you posted on what happens, any news on how your updates are going?

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Hi jckinnick, thought Id give you a quick update, Line 6 support is still helping me, they say there is no problem on their servers etc, but for some reason my computer isnt connecting to their servers to grab the updates etc.  Ill keep you posted on what happens, any news on how your updates are going?

Thanks for the update and keeping me posted! I'm really out of ideas on what to do I have installed and reinstalled and checked if the drivers needed updating, but nothing has helped. 

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Looks like there's someone else who may have a similar issue, here's the link to another post to keep you updated in case they have a solution:

 

http://line6.com/support/topic/17864-unable-to-download-drivers-firmware-monkey-etc/?do=findComment&comment=132961

 

I'll keep you posted if anything gets fixed on my side of things.

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HI jcknnick, I just posted a comment on the following thread (I assume since you posted on the other  topic you may be subscribed to both but here is the link anyway to see if it helps  you out):

 

http://line6.com/support/topic/17864-unable-to-download-drivers-firmware-monkey-etc/?do=findComment&comment=133043

 

hope this helps :-)

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Basically how it worked for me is:

1. I went to the Line 6 website to downloads -> "all software" drop-down menu -> "Drivers"

2. Lookup the correct update number in my Line 6 Monkey under "Newest" update

3. Scrolled down quite a bit in the Drivers section on the website until I found the correct update (in my case 4.2.7.6 which corresponds to the UX2 toneport updates as listed on that page)

4. Downloaded and installed the correct driver

5. Started up my Pod farm and directly got an license error, so I chose (in the error box) the license manager button

6. License manager opened  automatically and my UX2 device was listed under "DEVICES"

7. Shut down my Pod farm and started it up again. Then it worked fine.

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