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mattpurdy99

Amplifi 75 update failed now won't work at all!!

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Just bought the Amplifi 75 today so was eager to get started with it. Unfortunately it seems to be beset with problems from the start!

 

1. Although I can connect my iphone 5C (using latest ios version) by bluetooth no problem, and it plays recorded music through the amp OK, I am unable to adjust or modify any of the guitar tones using the iphone. Sliders move and I can pick or change amps but it makes no difference in tone?

 

2. I thought I'd do the recommended update in the setting menu just in case I was missing something. Around 20 seconds into the update (using the iphone) I got a message saying 'update failed'. Since then the amp seems stuck in update mode and simply won't work at all!

 

I've sent a support ticket to Line 6 only to be told they may take 3 working days to respond, which isn't encouraging at all.

 

Anyone else had this problem(s)

 

Thanks

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Yes, but when I install LIne 6 Updater all I get is a black screen on my PC that doesn't do anything. I've uninstalled and re-installed it twice but no joy.

Also when I plug the amp into the PC using USB I get a screen message saying 'device not recognised'.

 

very annoying :(

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Having the same problem and just posted a question about it.  Very frustrating.  Brand new amp and making me wonder if I made a good decision here.  

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Same here. Black screen, no amp, no solution.....really sucks!!!!!!

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The funny and ridiculous thing with this is how much time we all spend on Line 6's whopper of a failure!! Do you think there are entire blogs and thousands of forum complaints from people just plugging into a Marshall or Fender Deluxe or a Peavy straight out of the box!! What an incredible marketing scam Line 6 has been able to pull off!

I was able to update using a USB hub, something the company claims they do not support!! Go figure! Haha

Jim

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lollipoping useless.. thank god I rented it.

VOX kicks there lollipop at modelling and at least I am not stuck looking at forum threads.. a non software company that makes software to model guitar amps apparently.

simple guys, beta test your pc app before putting out there.

 

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Using win 10 went to update now the am[lifi is a brick. 4 lights light up but it is dead.

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My Line 6 AMPLIFI 75 is also stuck in update mode.  I was able to update it twice, and it worked for a while.  Now I just stays in update mode.  Need help.

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my 75 is dead powers on it shows c led flashing...... faint  blue tooth led.....no lights on floorboard... will not reset will not be recognized  by computer cant hook to it via blue tooth ....already updated it last year just turned it on today to play and this is what state its in....any ideas im not in a panic yet but not far off

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You need to install the line 6 driver and the update utility - without the driver installed your PC wont see the amplif when you connect it via USB - you just get a black empty box in the update utility with no amp to select...

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Don't know if this will help any but I also had trouble updating my Amplifi 75 via the updater on my PC with Windows 10.   I finally hooked up to a USB port on the backside of my computer and the update worked.  Might be worth a try.

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My Amplify 75 wont power up at all. I have not applied any updates. I have used it for about 12 hours in total over the last year and yes its out of warranty.

 

Is there a reset? I have tried booting with volume knob and tone button pressed. No lights or noise. Just dead.

 

Its a very pretty useless box at the moment. Not impressed with the product at this point.

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Watching this topic as well. Just tried updating my Amplifi 75 via iPad and gave it a few hours. Finally returned "update failed" and has been unresponsive every since.

 

No luck connecting to it via Mac version (on High Sierra) of Line 6 Updater either.

 

Tried powering up holding Tone+Tap without luck.

 

Also tried factory reset Master Volume + Tone. Nothing.

 

The A and D LEDs are lit, B is dimly lit, C is very dimly lit or off, Bluetooth LED is dim.

 

Cautiously optimistic that there's a solution (bought it a year ago, so well outside the 90 day warrantee), otherwise I'll just tear it apart for spare project parts. Can't let it go to waste!

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Same problem, tried to update via ipad . Now bluetooth connects but no controls.  ipad keeps telling me to update but when I do update fails and ipad stays in update mode locked up. 

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I managed to get it to work eventually, I downloaded the flash image directly from Line 6 website, and using the update tool, flashed that specific image to it by selecting "local file"

 

Hope that helps some of you

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I can update via USB (Win10) or Bluetooth (iPad PRO) and load factory default.

But my AMP always run into that mode where all 4 LEDs blinking.

I have no more Idea, what i can try.
Brand new AMP and absolut lollipop Software.

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I'd suggest giving Line 6 a call on the next business day. (tomorrow, as I write this...) They will connect you with a tech who will ask questions and 'walk you through' the update process.

 

No guarantee that this will work, though. It didn't for me - I still had to send mine in for repair, despite the fact that I had been doing everything exactly according to procedure, as was acknowledged by the tech I was talking to on the phone. He had me try it with 3 different computers, all of which were up-to-date and well within the specs that should have ensured success.

 

Updating these things can be an absolute nightmare. Since yours is new, it should be handled without any charges. But that doesn't compensate you for the aggravation and loss of use when you should be able to enjoy your new toy.

 

Good luck, my friend...

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Thank you cbrillow, I am working since 25 years in electronics and I hate people who telling me how to switch on a computer or burn a rom.

You are right, the frustration is the problem. I spend my whole weekend on different devices and tried all firmware versions I found.

Not one works.

After turning off wait 5 Minutes and turn on the Amp it fells into this recovery mode (blinking)

Absolute Bad Electronics.

I found out, that I tested a floorboard 3 Years ago, with exactly the same problem. Then I thought I was because of my cheap android phone. But this is symptomatic I think.

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13 minutes ago, alexkirchner said:

Thank you cbrillow, I am working since 25 years in electronics and I hate people who telling me how to switch on a computer or burn a rom.

I have a similar history, although I'm now retired. I've been playing with 'home computers' since 1976, when I build my first one. (256 bytes or ram...) Think I can handle a firmware update...

 

That's why I suggested giving them a call. I don't like to talk on the phone, and would rather use email support, but my experience with email support is that you can write a very thorough explanation of your problem, answering anticipated questions that they may ask of you in advance, and they still ask you if it's plugged in. It's as if they don't bother to read what you've written and you go through this stupid exercise repeatedly, telling them a step-at-a-time in response to their scripted questions, what you've already written! Maddening!!

 

Good luck -- hope they're able to get you up & running. If you bought yours from a local music store, I'd consider a return/replacement. Or, at minimum, have THEM pack it up and send it to California, if that's the only solution. 

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I am sitting here in Europe / Austria ...

I bought the amp from Musik Thomann in Germany online. They are very, very good! I am customer there since 20 years. But we have weekend, you know.

THX

Alex.

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