Axe_34 Posted February 20, 2016 Share Posted February 20, 2016 Not sure why this happened. My Helix is on a stand off the floor and I've never even stomped on the buttons. I've only adjusted it by hand. I noticed a mark on the Bank /\ scribble strip and when I got closer it looks like it's cracked. It's underneath the surface -- the surface is still smooth to the touch. You can notice it both when the unit's off and when it's backlit. Anyone else have this issue? Quote Link to comment Share on other sites More sharing options...
phil_m Posted February 20, 2016 Share Posted February 20, 2016 Have you taken the protective plastic film off your scribble strips? From that picture, it looks like it could still be on there, and that mark looks it could simply be a "snag" in the film. Quote Link to comment Share on other sites More sharing options...
Axe_34 Posted February 20, 2016 Author Share Posted February 20, 2016 I don't think it's film. I took off two long ones off the scribble strips, one off the main screen and one off the exp strip when when I got it. There aren't any more than that, are there? Quote Link to comment Share on other sites More sharing options...
phil_m Posted February 20, 2016 Share Posted February 20, 2016 I don't think it's film. I took off two long ones off the scribble strips, one off the main screen and one off the exp strip when when I got it. There aren't any more than that, are there? Well, that sucks... I suppose you're right, probably a crack on the under side of the glass. Could have just been a weak spot in the glass. I'm sure if you open up a ticket Line 6 will take care of you. I imagine just because of how that flaw is, it would have to be a replacement unit. 1 Quote Link to comment Share on other sites More sharing options...
Axe_34 Posted February 20, 2016 Author Share Posted February 20, 2016 Thanks Phil. I opened a ticket. I also sent an email to the store I bought it from with the pictures to see about an exchange. Quote Link to comment Share on other sites More sharing options...
ajm583 Posted April 20, 2016 Share Posted April 20, 2016 Any luck with your Helix, mine also has a small break under one of the scribble strips. Quote Link to comment Share on other sites More sharing options...
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