jetdriver Posted March 6, 2016 Share Posted March 6, 2016 just got my helix. i have downlaoded the Helix and line 6 updater apps. I have had an account with L6 for years - but when i login to the website to register my helix i get error codes. also, i think i need to register it before I can proceed to updating to the latest firmware. The updater app wont let me login - it says invalid login. its the sam eas libe 6 web site correct? dead in the water until i get this sorted. thx. Quote Link to comment Share on other sites More sharing options...
lulu_m Posted March 6, 2016 Share Posted March 6, 2016 just got my helix. i have downlaoded the Helix and line 6 updater apps. I have had an account with L6 for years - but when i login to the website to register my helix i get error codes. also, i think i need to register it before I can proceed to updating to the latest firmware. The updater app wont let me login - it says invalid login. its the sam eas libe 6 web site correct? dead in the water until i get this sorted. thx. Just a noob answer, did you have cap lock on by accident? (Happened to me sometimes ;-) Quote Link to comment Share on other sites More sharing options...
jetdriver Posted March 6, 2016 Author Share Posted March 6, 2016 It's possible. Haha! I'll try it again. Using my wife's asus tablet (Windows 8) to update. It's tiny and hard to read. I did manage to create a couple presets and load some ownhammwr IRs. Woot! Quote Link to comment Share on other sites More sharing options...
jetdriver Posted March 6, 2016 Author Share Posted March 6, 2016 That wasn't it. It still says 'invalid login' on the updater app. Funny thing is if I click create account/reset password it will open up my browser and auto log me in to line 6. I've had an account for years. And I've quadruple checked my password. Quote Link to comment Share on other sites More sharing options...
jetdriver Posted March 6, 2016 Author Share Posted March 6, 2016 I can use the app only in 'offline mode'. It will allow me to update firmware from a file. Is there a place to download the firmware file, separate from the updater app? Quote Link to comment Share on other sites More sharing options...
tmntshredder Posted March 6, 2016 Share Posted March 6, 2016 Something that happened to me was that I was trying to login with my email address instead of my user ID. Took me a couple of minutes to figure it out. Quote Link to comment Share on other sites More sharing options...
jetdriver Posted March 6, 2016 Author Share Posted March 6, 2016 Thanks shredder. That was it. I was using email not username. Genius! Quote Link to comment Share on other sites More sharing options...
jetdriver Posted March 6, 2016 Author Share Posted March 6, 2016 Thanks shredder. That was it. I was using email not username. Genius! Quote Link to comment Share on other sites More sharing options...
jorisgriffioen Posted March 31, 2016 Share Posted March 31, 2016 Wow I had the same issue. Once you type in the field that prefill disappears, so your recoverability is zilch. Bah, anyway, I'm in, cheers! Quote Link to comment Share on other sites More sharing options...
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