tomshannon2 Posted March 9, 2016 Share Posted March 9, 2016 Hi, looking for a little help... I have had the Helix for about week (love how it sounds!!!), but I cannot update to the new firmware. I have installed the Helix app (1.04); the latest drivers (1.77); the updater (1.07). In my "Devices and Printer" Helix is recognized. When I open the app, I get "Helix Device not connected." When I open the the updater, I get a black box and "Select device to update." But there is nothing to select. I have used 2 different USB cables; 2 different computers; and several hours installing, uninstalling, reinstalling software. To no avail...at this point I'm stuck. Windows 7 machine. Any help would be appreciated. Quote Link to comment Share on other sites More sharing options...
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