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nevla

POD HD500 XLR/Headphone out not working

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After enjoying my HD500 for years (i think i bought it when they'd been out 6 months or so) I hit a problem at a gig on Saturday.

I hadn't used the POD for a few years, but I remember updating the firmware every few months just in case I was going to get it out and play!

 

Then comes the time I actually get back into gigging and on stage I discover the XLR outputs aren't working!

On further investigation the headphone out isn't working either, but S/PDIF and 1/4 outs are fine.

 

Here's the steps i've taken:

1) I rolled it back as far as v2.31 with the Monkey - no change

2)So I went waaaaaaay back to v1.43.00 and it still didn't work - and i know that back when that was the latest firmware it most definitely DID work. I've got everything on MAX, got a hot signal from the 1/4 and am running the XLRs into a pre-amp set at instrument level with a lot of gain and its dead.

3) Went back to the latest v2.31 - it now crashes just after boot up

4) did a Safe Mode re-flash - same

5) did a global parameter reset and flash - it lives!

6) XLR still doesnt work

 

Does anyone have any suggestions of things to try? I'm out of ideas. Is there a single module in the unit that controls the headphones and XLRs? Anyone know if it's fixable?

 

I guess if I gig again I can just take a DI box with me :(

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It makes me wonder if there's not something in the global parameters area that got messed up with all the updating.  Have you gone carefully through each of the screens and verified all the settings there?

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It makes me wonder if there's not something in the global parameters area that got messed up with all the updating.  Have you gone carefully through each of the screens and verified all the settings there?

 

I have - but AFAIK there isn't a setting to do anything with the XLR/Headphones - they should all be controlled by the Master volume knob (along with the 1/4 outs)

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My headphones out is pretty wonky too. It only plays on the left side and I only get full signal from my left XLR output, and the right one is Harsh and quiet. the unit was practically new when I found this out. hopefully if you can find it worthwhile solution I could find some help from it too

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Line6 suggested I send it off for repair. They have one little place they deal with in the UK near Milton Keynes, so i've couriered it up to them and fingers crossed my baby can be fixed for a reasonable price.

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Just heard back from the repair shop.

Inspection charge was £48, and I paid to have it shipped to them.

 

They told me it was a fault with the main circuit board - which would cost a further £208 to fix (and would only include 3 months warranty).

 

Really annoyed as everything else on the unit works, just not the XLRs and headphones.

So now I need to decide whether to get it fixed, or just take a chance and use the 1/4inch outs until the unit dies.

I still have my old XT Bean to fall back on too if I was gigging a lot more.

 

:(

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