Guitarzman Posted March 28, 2016 Share Posted March 28, 2016 Need some help with my Helix, yesterday I was editing and changing my amp models and was working fine, and now my edit screen doesn't come up so I cant change any Amp models, effects cabs etc.. The Joystick button is just to the left of the volume button! Number 7 on the owners manual ( page 6)... The Joystick doesn't look damaged, I keep it on the stand at all times! Thanks! Joe Quote Link to comment Share on other sites More sharing options...
DarrellM5 Posted March 28, 2016 Share Posted March 28, 2016 Is it just the up/down action of the joystick? Does rotating it still work? Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted March 28, 2016 Author Share Posted March 28, 2016 Is it just the up/down action of the joystick? Does rotating it still work? Hey Darrel, I can move the -Joystick- button left or right and up and down on existing presets that does work, but when I push down to select an effect with the Joystick to edit nothing happens.. - ( the screen to change amps, cabs or effects nothing come"s up) Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted March 28, 2016 Author Share Posted March 28, 2016 Is it just the up/down action of the joystick? Does rotating it still work? Actually rotating doesn't work either just left right up and down works.. Quote Link to comment Share on other sites More sharing options...
DarrellM5 Posted March 28, 2016 Share Posted March 28, 2016 That's definitely not cool. I'd recommend reflashing the firmware and, if that doesn't help, opening a support ticket immediately. Line 6 has been working really hard to resolve any Helix issues very quickly. Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted March 28, 2016 Author Share Posted March 28, 2016 Thanks Darrel yeah not too happy I did open a ticket this morning! I think the Joystick push down switch is faulty! Pretty sure because when I tried to save a preset the joystick push-down switch to select a letter ie caps or number"s didn't work either.. I will let you know!! And yeah already re-installed the firmware.. Thanks again Darrel, 1 Quote Link to comment Share on other sites More sharing options...
DarrellM5 Posted March 29, 2016 Share Posted March 29, 2016 They're talking about this in the Helix thread on the TGP forum. It looks like you're one of three, according to Line 6, to have a joystick problem. Not too bad since they've sold thousands of units, unless of course you're one of the three. I hope they get you back up and running quickly. Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted March 29, 2016 Author Share Posted March 29, 2016 LoL thanks for the post Darrel , 1 of 3 and they sold a few thousand units wow !! :blink: maybe I'll play a lottery ticket or something... Gonna check out The Gear Page and see what's up! Looks like my units going in for repair soon though :wacko: grrrr *&(&(&... 1 Quote Link to comment Share on other sites More sharing options...
DarrellM5 Posted March 30, 2016 Share Posted March 30, 2016 As a temporary workaround you can install the new update. That way you can still accomplish those tasks from your computer. Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted March 30, 2016 Author Share Posted March 30, 2016 As a temporary workaround you can install the new update. That way you can still accomplish those tasks from your computer. Nice!! just noticed the Beta Editor is out been waiting should do the trick for now!! Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted March 30, 2016 Author Share Posted March 30, 2016 As a temporary workaround you can install the new update. That way you can still accomplish those tasks from your computer. Just downloaded the Beta Editor and Firmware 1.10.00 couldn't come at a better time lol ,, The new Firmware update is GREAT! The Helix sounds way better!! Running through my FRFR speakers.. 1 Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted April 26, 2016 Share Posted April 26, 2016 They're talking about this in the Helix thread on the TGP forum. It looks like you're one of three, according to Line 6, to have a joystick problem. Not too bad since they've sold thousands of units, unless of course you're one of the three. I hope they get you back up and running quickly. My joystick scroll stopped working and I just opened a ticket. -Max Quote Link to comment Share on other sites More sharing options...
pascalzagers Posted August 7, 2016 Share Posted August 7, 2016 I have the same problem with the joystick not scrolling is yours already solved? Quote Link to comment Share on other sites More sharing options...
bassguy129 Posted August 7, 2016 Share Posted August 7, 2016 And here's another angry guy who can't scroll. Luckily can still move in all directions and push to select, but not being able to scroll is annoying. Any updates on this? Quote Link to comment Share on other sites More sharing options...
isdirg1 Posted August 7, 2016 Share Posted August 7, 2016 The same has happened to me last night at a gig where I was trying to impress a potential new buyer!!!! Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted August 8, 2016 Author Share Posted August 8, 2016 Yeah mine is still not working! Im using the laptop editor to edit my tones but its a really annoying. spoke with support but its not a software issue and was told the joystick button needs to be replaced.. Sending my helix back for repairs..... Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted August 9, 2016 Author Share Posted August 9, 2016 Put in a support ticket to get my Helix repaired and also spoke with Frank Ritchotte from Line 6 who I might add was very helpful with any questions or concerns... Thanks Line 6 Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted August 10, 2016 Share Posted August 10, 2016 When mine stopped working the same way, I put in a ticket and returned it to Line 6 for repair. The turnaround was only 6 days from shipping until it arrived back on my doorstep. I haven't had any issues since and the guys at Line 6 were absolutely amazing for customer support. -Max Quote Link to comment Share on other sites More sharing options...
Timmsie95 Posted September 30, 2016 Share Posted September 30, 2016 I know this is a fairly old topic, but just yesterday, on my Helix Rack, the joystick started acting funny. I can push to select, and move up/down/left/right fine, but scrolling is the issue. It works about 40% of the time, if I'm holding it in the right position, but sometimes it works like normal.. It's weird... I was really hoping I wouldn't have to send it in, but it's looking like I will. :( Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted September 30, 2016 Author Share Posted September 30, 2016 Yeah sounds like the Joystick needs to be replaced, got mine fixed fairly quickly only took about a week and working great again! Quote Link to comment Share on other sites More sharing options...
Presonid Posted March 21, 2017 Share Posted March 21, 2017 Hi, here we have other user with this issue, after one year of very soft use, firstly it was the scrolling function (I can live without it, I thought), but 5 minutes after, the push down didn't work either, then the unit can't be used to edit any presets or create a new one by itself. The only workaround is the fking editor. Resetting the unit (Holding footswitch 9+10) and reflashing didn't help. I tried also 4&5 footswitches but it was not possible to sel unit test without the push down function. I opened a ticket and it seems to be hardware issue. Then I need to send it for repairing to a line6 service center (not only USA) or the purchase store. As this issue seems to be usual, It could be great to have other alternative way, in other button to perform the same push down function (for instance, press 2 sec page >). BR Quote Link to comment Share on other sites More sharing options...
maxnew40 Posted March 21, 2017 Share Posted March 21, 2017 I don't use the joystick very often at all, but mine has been back for repair twice now for this issue. Very quick turn around on repair, UPS picks it up on Thursday and then on the following Tuesday my repaired Helix is back on my doorstep. -Max Quote Link to comment Share on other sites More sharing options...
Guitarzman Posted March 22, 2017 Author Share Posted March 22, 2017 Same here took my Helix back where I purchased it and got it back within a week and never had a problem since. Line 6 customer support is great never had an issue! Quote Link to comment Share on other sites More sharing options...
PierM Posted March 22, 2017 Share Posted March 22, 2017 Mine is 2 weeks in the lab, and I think it's another 2 weeks to come back. That is a pain really. EDIT; just got the great news the Helix is coming back from Germany! And guess what? Was a soldering issue....... .... ... Quote Link to comment Share on other sites More sharing options...
PierM Posted March 28, 2017 Share Posted March 28, 2017 Sigh. Helix came back just now. Rotary is now working, but the right selection is sluggish as hell. You need to push really hard to make it working, and it does not make the typical "click". What a pain in the butt. Really tempted to throw the thing out of the window. Quote Link to comment Share on other sites More sharing options...
Presonid Posted April 10, 2017 Share Posted April 10, 2017 Happy end for my joystick issue (rotatory and push down), one day after it was fixed in a official line6 center. It should be so easy to repair that no extra spare items needed. Quote Link to comment Share on other sites More sharing options...
defendtheisland Posted March 25, 2018 Share Posted March 25, 2018 My joystick stopped scrolling out of no where. The problem did not occur following any update, I was working on adjusting my presets when it stopped scrolling. My helix was one of the very first units shipped out from production and so early in fact it fell outside of Line 6’s option for extended warranty. Somehow they included units after mine to be eligible but not those who had pre-ordered the unit. Its had extremely soft use; I baby my gear. Does anyone have a rough idea of the cost to get repaired? Quote Link to comment Share on other sites More sharing options...
MusicLaw Posted March 26, 2018 Share Posted March 26, 2018 Open a Support Ticket w/Line 6 immediately! Line 6 is aware of a connector cold solder problem that affected a small number of units. Hopefully, they will have you covered. Quote Link to comment Share on other sites More sharing options...
i8guitar Posted May 13, 2018 Share Posted May 13, 2018 On 3/25/2018 at 12:22 PM, defendtheisland said: My joystick stopped scrolling out of no where. The problem did not occur following any update, I was working on adjusting my presets when it stopped scrolling. My helix was one of the very first units shipped out from production and so early in fact it fell outside of Line 6’s option for extended warranty. Somehow they included units after mine to be eligible but not those who had pre-ordered the unit. Its had extremely soft use; I baby my gear. Does anyone have a rough idea of the cost to get repaired? My Helix is also a fairly early unit (10/2015) and the joystick also stopped scrolling today without warning - did a global reset but no change. I opened a support ticket and am confident L6 will get me fixed up. Quote Link to comment Share on other sites More sharing options...
sxdas Posted January 28, 2020 Share Posted January 28, 2020 This seems to be a common mistake of the hardware. I had this on all former products of Line6 with a rotary knob. Helix will go away. I look for another product, maybe Fractal or Kemper. Quote Link to comment Share on other sites More sharing options...
codamedia Posted January 29, 2020 Share Posted January 29, 2020 21 hours ago, sxdas said: This seems to be a common mistake of the hardware. Considering you just responded to a 4 year old thread that nobody has taken part in for nearly two years.... I'm not so sure I would consider this "common". Yes... sadly there are failure rates but no product is immune to that. It does suck when it happens to you, but that doesn't make it a widespread "common mistake" as you put it. Quote Link to comment Share on other sites More sharing options...
JOHNNYCORTESE Posted May 12, 2020 Share Posted May 12, 2020 Mine is 2 months old version 2 .82 just opened a ticket , what is wrong I need this as I don’t have a back up right now Quote Link to comment Share on other sites More sharing options...
moonshine2015 Posted December 2, 2020 Share Posted December 2, 2020 (edited) Not a happy Line 6 customer. only had new Rack 3 weeks and done update Dec 1st 2020. Now I have NO CONTROL on JOG WHEEL for pressing or scrolling to parameters / menu etc.. how do I report a ticket please?? Edited December 2, 2020 by moonshine2015 Quote Link to comment Share on other sites More sharing options...
datacommando Posted December 2, 2020 Share Posted December 2, 2020 15 minutes ago, moonshine2015 said: how do I report a ticket please?? Hi moonshine2015 Go to the top of this page and click on the menu item “SUPPORT”, on the next page click on the RED USER ICON between the Globe and Shopping Cart in the top right of the screen, note: you need to be logged in to your account for the red user icon to show or it will be grey. This will open a drop down menu and under the heading “Support” , the first item is Support Tickets. Click that and it will open the Support Tickets page. In the top right of the page click on the “OPEN NEW TICKET” button. Hope this helps/makes sense Quote Link to comment Share on other sites More sharing options...
moonshine2015 Posted December 2, 2020 Share Posted December 2, 2020 On 8/8/2016 at 3:31 PM, Guitarzman said: Yeah mine is still not working! Im using the laptop editor to edit my tones but its a really annoying. spoke with support but its not a software issue and was told the joystick button needs to be replaced.. Sending my helix back for repairs..... I know it’s an old post...I think this is software/ firmware, not hardware. Quote Link to comment Share on other sites More sharing options...
codamedia Posted December 2, 2020 Share Posted December 2, 2020 2 hours ago, moonshine2015 said: I think this is software/ firmware, not hardware. If you believe YOUR problem is software/firmware - try a full reset on the unit. If the problem persists, try a fresh update - followed by a full reset! As long as you have backups you won't lose anything... Quote Link to comment Share on other sites More sharing options...
moonshine2015 Posted December 2, 2020 Share Posted December 2, 2020 Ill try this now i have the chance...i re installed v3 again...but jogwheel/stick the same and ive lost 60% presets i painstaikinly put in last night..or they just have no sound, then some do nightmare, even gave my Pod XT to a friend !!! Quote Link to comment Share on other sites More sharing options...
moonshine2015 Posted December 2, 2020 Share Posted December 2, 2020 7 hours ago, codamedia said: If you believe YOUR problem is software/firmware - try a full reset on the unit. If the problem persists, try a fresh update - followed by a full reset! As long as you have backups you won't lose anything... Done the 5/6 Full reset..on rack.....Got all the tones i had (v3) update, still no sign of Jog/ Wheel Fix Ive been at it the whole day...May do another tomorrow with ver 3 re install... Quote Link to comment Share on other sites More sharing options...
PierM Posted December 2, 2020 Share Posted December 2, 2020 19 minutes ago, moonshine2015 said: Done the 5/6 Full reset..on rack.....Got all the tones i had (v3) update, still no sign of Jog/ Wheel Fix Ive been at it the whole day...May do another tomorrow with ver 3 re install... Is it a Rack or a Floor? You can start the unit in Diagnose/Hardware Test, and check if it's a faulty joystick. This is low level, so the firmware should not really matter. Quote Link to comment Share on other sites More sharing options...
moonshine2015 Posted December 2, 2020 Share Posted December 2, 2020 31 minutes ago, PierM said: Is it a Rack or a Floor? You can start the unit in Diagnose/Hardware Test, and check if it's a faulty joystick. This is low level, so the firmware should not really matter. Rack..How do i check the diagnostics? brand new machine and im doing this? Im under warranty...fingers crossed. Thanks for the ideas for fixes, Quote Link to comment Share on other sites More sharing options...
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