philipjoyce Posted April 13, 2016 Share Posted April 13, 2016 I just got my Helix today and I'm trying to upgrade it to the latest firmware before i start really getting stuck into it. I've downloaded the latest Helix App Version 1.11.1 but every time i try to open the Updater it tells me i have invalid login my details are correct as I'm logged into the the Line6 website fine. i've tried uninstalling the updater and helix app and also changing my password to a simple no character one all to no availIm running a Macbook Pro on El Capitan version 10.11.4 I could upgrade the firmware if i had a direct download for the file, i can connect the helix to the updater in offline mode Any ideas what the reason for the Invalid Login is ? I'm losing my patience , i really wanna get using it but don't wanna use the older firmware. Quote Link to comment Share on other sites More sharing options...
philipjoyce Posted April 13, 2016 Author Share Posted April 13, 2016 ok in addition to this, every time i log out of line6.com when i go to log in again it tells me Incorrect password; error 286 is this some kind of glitch with Line6.com ? this is the third time today I've had to reset my password to get into the forums Quote Link to comment Share on other sites More sharing options...
Bikedude Posted April 13, 2016 Share Posted April 13, 2016 Yea, I can't update mine either! I have the updater icon on my screen, but I can't seem to get the Helix program to work. I never get the Helix logo, and when I plug my USB from the Helix in, I get no recognition, just a chime that I plugged something in. I'm really not that good with a computer, it would be nice if L6 explained this in the owners manual. There isn't even much on line on how to do this crap. I have a Kemper, and it's always been a pain for me also, that's why I got a Helix, to simplify my life. Quote Link to comment Share on other sites More sharing options...
nippyjun Posted April 13, 2016 Share Posted April 13, 2016 Consider: 1. Clear all cookies on your browser and turn off any ad blocking for the line 6 web site. And/or try a different browser. This is for the web site issue. Make sure you can log out and log in again without any problems. If still an issue open a ticket. 2. For mac users.. Repair your permissions. Google how do to this if you don't know. Repairing permissions can sometimes help when there are weird issues. Quote Link to comment Share on other sites More sharing options...
nippyjun Posted April 13, 2016 Share Posted April 13, 2016 Yea, I can't update mine either! I have the updater icon on my screen, but I can't seem to get the Helix program to work. I never get the Helix logo, and when I plug my USB from the Helix in, I get no recognition, just a chime that I plugged something in. I'm really not that good with a computer, it would be nice if L6 explained this in the owners manual. There isn't even much on line on how to do this crap. I have a Kemper, and it's always been a pain for me also, that's why I got a Helix, to simplify my life. Where are you seeing the helix logo? Is this on a mac? or PC? Quote Link to comment Share on other sites More sharing options...
philipjoyce Posted April 13, 2016 Author Share Posted April 13, 2016 i opened a ticket, and got the firmware updated by using the Updater programme in offline mode but i still can't log into the updater, every time i try i get Invalid login. Quote Link to comment Share on other sites More sharing options...
Bikedude Posted April 14, 2016 Share Posted April 14, 2016 Where are you seeing the helix logo? Is this on a mac? or PC? Win.7 no Helix logo, just the file name on desktop. I get the L6 Updater logo on my desktop. When I try to open the updater, I get the installer prompts, when I try to open the Helix download, it can't open the program. It might be my antivirus, and I'm using G Chrome for the browser. Quote Link to comment Share on other sites More sharing options...
nippyjun Posted April 14, 2016 Share Posted April 14, 2016 I would delete it and re-download it again and see if you can open it. When you try to open it now is there an error message or just nothing happens? Quote Link to comment Share on other sites More sharing options...
Bikedude Posted April 14, 2016 Share Posted April 14, 2016 Nothing but a msg. Asking what program do I want to use to open. I've done enough today, and I'm frustrated. I'll try deleting and start over tomorrow. Quote Link to comment Share on other sites More sharing options...
Bikedude Posted April 14, 2016 Share Posted April 14, 2016 OK, update on my process. I was trying to download the newest ver of Helix 1.0.6, and i had not put in ver. 1.0.4 first. Im not too good at programs, and my way around the computer, but on a whim i downloaded the older ver. and got it in. Now i may be able to update once i connect my Helix. Thanks for all the suggestions. I guess Duh is in order for me. Quote Link to comment Share on other sites More sharing options...
Rockstjärna Posted July 10, 2020 Share Posted July 10, 2020 Invalid password to my updater for HX STOMP Quote Link to comment Share on other sites More sharing options...
datacommando Posted July 10, 2020 Share Posted July 10, 2020 21 hours ago, Rockstjärna said: Invalid password to my updater for HX STOMP Congratulations, you have just resurrected a dead 4 year old thread, and simply stating “Invalid password to my updater for HX STOMP” doesn’t give us much to go on. Password for what exactly? When asking for assistance it helps to supply as much information as possible. For example what computer and operating system you are using and exactly what you were doing when the problem occurred. It is very difficult for anyone to provide help without this sort of information. Help is to help you and hope this makes sense. Quote Link to comment Share on other sites More sharing options...
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