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Expression Pedal - Amp Volume Min At 0 But Still Getting Sound

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I'm using exp-1 for amp volume with minimum at 0 but in the heel position I can still hear a little bit of sound. I've never had this issue before. I just successfully ran the recalibration but it didn't solve the problem. I read this post: http://line6.com/support/message/351090#351090 but I'm hoping to not have to open up the device. Any suggestions aside from what's in this post? Thanks.

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