Update your firmware!

[HonestOpinion]

At the risk of sounding didactic I would say to all Helix users out there: Update your Helix to the latest firmware!!!!! I see a lot of posts from users with issues or questions who are still on older versions of the firmware. Do yourself a favor, go out and download the latest version of the Helix App installer and update your Helix. This should be the first thing you do upon receiving your Helix after perhaps a basic functionality check. It gives you all of the latest models, effects, presets, bugfixes, and enables you to use the latest version of the editor. It puts us all on the same playing field for making recommendations on how to get the best sound as well as identifying bugs. It will save you hours or days troubleshooting issues that have been fixed or trying to figure out why a preset you made in an early firmware version will not load properly. I know some folks have found it challenging on certain versions of Mac OS or with certain USB hardware but I encourage you to find someone with a computer that enables you to get on the latest firmware version, and the bonus is the additional features that have been added along the way. I know for many I am stating the obvious with a profound sense of discovery but if you haven't upgraded to the latest firmware yet, you are missing out and causing yourself needless headaches.

[ricksteruk]

I agree - first thing I did after unboxing the Helix was to install the new firmware

[klangmaler]

[...] Update your Helix to the latest firmware!!!!! [...]

It puts us all on the same playing field for making recommendations on how to get the best sound as well as identifying bugs[...]

+1