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Why don't you take them back to the outlet you purchased them from for a refund or another pair of G10's, no point waiting for support to get back to you on here as that is all they're likely to tell you.

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How do you connect the G10 when you are running pedals through the front of the amp?

 

You just run the output of the transmitter to your first pedal.

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Got my unit from Sweetwater today - played for about 2 hours with no issue at all.   Tone has been great.   So far I've only used it into a Helix - but I'm going to test with my amp later tonight.

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For all with charging issues, i seem to have figured something out...

 

For my first rehearsal/performance cycle the unit worked flawlessly.  Then last week I was 3 hours out from a show and the unit wouldn't charge.  Base flashing red, and transmitter flashing dim red intermitently with the light going out after a few minutes (i assumed it was the auto shut down designed for when plugged into the instrument).  I gave up and went wired.

 

Just now, I pulled the unit out to charge and the same thing happened.  I did notice, however, that the plastic top on the transmitter had a small gap between the top and the body of the piece.  I put the transmitter back into the base, making sure to press on the top of the transmitter pretty hard, and boom--the base unit light went to white with the transmitter blinking red as when I first charged the unit.

 

Update: after just a few minutes, everything went back to all red.  After pressing everything over and over, I eventually got it back to charging properly.  Clearly there's a poor connection somewhere, either between base and transmitter, or transmitter and battery.

 

 

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I don't know if I really have a problem with my Relay G10 unit. I bought it a year ago and I never had any problems with the working time. But when I put it to charge, the green light is always flashing. And I let it charge for almost a day. Is that normal?

 

Besides that, the usb connection sometimes fails to connect. Sometimes I have to move it in order to make it work.

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Regarding the Charging Green LED Issue. This was resolved by the firmware updates issued after you bought yours.

 

Install the latest firmware 1.04 version and that should resolve your issues.

 

As for the USB port connection, if it is not maintaining a reliable power nor data connection this may be due to a weak, failed or faulty USB jack connection to the PCB. This was a common problem with early units, and uite familiar to Line 6. Contact them directly and Customer Tech Support will almost assuredly replace your unit. I wouldn't be at all surprised if they replacedd it for you under Warranty as the units have only been out for about a year. Moreover, as this was a known problem, they may well replace it for you even if your 1 Year warranty has already expired. If you bought it from Sweetwater you'll have a 2 year warranty. And, if you used a credit card with extended warranty coverage, you're also certainly under warranty coverage.

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i had bought the g10

 

and i had the g30 +good guitar cables

 

conclusion: the g10 sounded metallic /cold

the g30 is very good except the metal part which is not solid at all

very fragile

 

so, the g10 > out of my room

g30 is always here and i can use normal batteries or rechargeable batteries 

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I am having similar issues. After more than a year of solid performance, my transmitter will no charge. no lights whatsoever, even when FIRMLY SEATED into the receiver. LIghts flash on the receiver but nothing from the trans. I'm also having difficulties opening a support ticket as it keeps routing me back here to the forums.

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Hello

I just received a gift from a friend a brand new Line 6 G10 Relay last Thursday,22 October 2020 and I was really so happy for a dream come true kind of thing. I tried to use it on Day 1 but the transmitter was really hot after the charging. So I updated the firmware on the 2nd Day. On the 2nd day I noticed after updating it, the hotness is not there anymore but I noticed also that, after charging on a good 3.5 hours, after plugged it in my guitar... in just  two minutes the transmitter keeps blinking RED then turned off automatically as if it was not charged. I was really disappointed.

I have a lot of respect on Line 6 because ever since I am a Line 6 Product User.

Please help me on this. Please bring me back my joy on the 1st time I got this. Thank you so much

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On 10/24/2020 at 11:33 PM, gitaraboy said:

Hello

I just received a gift from a friend a brand new Line 6 G10 Relay last Thursday,22 October 2020 and I was really so happy for a dream come true kind of thing. I tried to use it on Day 1 but the transmitter was really hot after the charging. So I updated the firmware on the 2nd Day. On the 2nd day I noticed after updating it, the hotness is not there anymore but I noticed also that, after charging on a good 3.5 hours, after plugged it in my guitar... in just  two minutes the transmitter keeps blinking RED then turned off automatically as if it was not charged. I was really disappointed.

I have a lot of respect on Line 6 because ever since I am a Line 6 Product User.

Please help me on this. Please bring me back my joy on the 1st time I got this. Thank you so much

 

All you can do is open a support ticket with customer service and see what they tell you. You may get it replaced without too much fuss.

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