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Firehawk remote app refuses to connect to my Firehawk FX...

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Hello,

 

as stated in the topic title, the firehawk remote app always shows "Device Not Connected". It's strange because the device (with the newest Firmware version) is properly recognized and connected in the bluetooth settings with my iPhone 6 (with newest iOs version). What I don't understand is that the connection was no Problem a few weeks ago the first time I tried out the app. And now it's not working. I almost spent a whole day to figure out the problem. This is what I already did:

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To pair the AMPLIFi/Firehawk with your Bluetooth device:

• Enable Bluetooth on the device you would like to stream audio from.
• Put the AMPLIFi/Firehawk into ‘Pairing Mode’ by pressing and holding the Bluetooth button located on the upper left of the top panel. It will begin to flash quickly to indicate it is in ‘Pairing Mode’, and the Master Volume knob’s LEDs will change from solid red to flashing white.
• Within the Bluetooth options of your mobile device, an entry for ‘AMPLIFi/Firehawk’ will appear.
• Select the ‘AMPLIFi/Firehawk’ entry and pair with it. The Bluetooth LED will stop flashing and become solidly lit blue.
• Your AMPLIFi/Firehawk is now ready stream audio from your device and work with the Remote app.
 
 
On iOS devices, you can reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including: previously connected Wi-Fi networks and passwords, recently used Bluetooth accessories, VPN, and APN settings.
 After the iOS device has reset you can try again to re-pair it with your AMPLIFi/Firehawk.
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I also did a reset with the Firehawk FX to get the factory settings.
I did a complete reset on my iPhone.
I used an iPad mini from a friend and it worked.
 
I hope you can help me somehow.
 
--
p0lar_light

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In the Bluetooth settings of your mobile device, try forgetting the existing connection and re-pairing the devices.

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Thank you for the fast response! I tried to re-pair the devices and to re-login in the app, but still no success.  :( See screenshots

 

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You said it was working fine before?

Did you have a phone update or something since then?

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All I did was a reset ("Erase All Content and Settings") in the General options section. After that I restored all apps and settings from my iTunes backup. I'm not sure if it installed a software update during this process.

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You have to exit your WI-FI connection before connecting bluetooth to Firehawk. Try, it works to me

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Unfortunately the same error message. The app tries syncing, but shows "Device Not Connected" after 2 seconds.

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Try to reset everything and then connect again (without wi-fi). To me it work perfectly: no connection when wi-fi is ON, connected when wi-fi is OFF

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Ok, I did a complete reset with my iPhone and with my Firehawk and switched off the Wi-fi. It doesn't work. Is there more than this normal reset by pushing the Tap and the Volume knob together?

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Just to be sure, you are following this procedure, right?

 

Bluetooth® Pairing Button - Using Bluetooth® technology, your Firehawk FX communicates wirelessly with your mobile device. Before running the Firehawk Remote app, you'll need to pair Firehawk FX with your mobile device as follows:
• Enter Pairing mode on the Firehawk FX by pressing the Bluetooth® button on the top panel - it will flash.
• Enter Bluetooth® Pairing mode on your iOS device, or open the Bluetooth® Settings menu on your Android™ device.
• Your Firehawk FX device’s unique name will appear on your mobile device. Android™ users may need to select "Scan for Devices" to refresh the list of available Bluetooth® devices.
• Select your Firehawk FX unit's unique name on your mobile device - this completes the pairing configuration and you are ready for wireless operation!

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Yes, exactly. I did this over and over again. The connection over bluetooth seems to be no problem. In the bluetooth settings the firehawk FX is connected. But the remote app shows Device not connected. I can't control anything over the app.

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Yes, I checked that already

 

*edit: Halleluja, it works now  :D, I updated to iOS 9.3.2, which was released a few days ago. Thanks to all for your help!

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If anyone is still watching this thread for an answer, I solved my iPad connection problem by leaving the app open, powering off the Firehawk, disconnecting my external connections for guitar in and 1/4" out, then powering the Firehawk back up. It connected and sync'd immediately after that.

 

 

 

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this same thing happened to me.  frustrated for hours....if the app had only told me to SWIPE RIGHT I'D HAVE BEEN IN A LONG FREEK'N TIME AGO!

 

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