greekjgg Posted July 9, 2016 Share Posted July 9, 2016 So I thought I updated my device with no issues. 1. I'm on 2.0 Firmware 1. I'm on 2.01 Editor I'm getting either a "Timeout waiting for Response from Device" Error or a "Operation failed edit buffer offline". Essentially it doesn't look like my device is communicating with the Editor although the device is fine until I open the editor and then ends up "locked" on the patch that its on last when I open the editor. I have re-installed firmware 3 times. The third time I connected USB directly to my mac instead of the hub thinking that was the issue but that has made no change. I'm on a mac with latest OS installed. Any ideas? Quote Link to comment Share on other sites More sharing options...
Wallyg Posted July 9, 2016 Share Posted July 9, 2016 So I thought I updated my device with no issues. 1. I'm on 2.0 Firmware 1. I'm on 2.01 Editor I'm getting either a "Timeout waiting for Response from Device" Error or a "Operation failed edit buffer offline". Essentially it doesn't look like my device is communicating with the Editor although the device is fine until I open the editor and then ends up "locked" on the patch that its on last when I open the editor. I have re-installed firmware 3 times. The third time I connected USB directly to my mac instead of the hub thinking that was the issue but that has made no change. I'm on a mac with latest OS installed. Any ideas? My exact issue plus if you skip the editor and just start changing patches on the unit only it locks up quickly. Quote Link to comment Share on other sites More sharing options...
greekjgg Posted July 9, 2016 Author Share Posted July 9, 2016 Glad I'm not alone!! Quote Link to comment Share on other sites More sharing options...
Wallyg Posted July 9, 2016 Share Posted July 9, 2016 Glad I'm not alone!! Yes, I've burned up half a day trying to get this done! It is working now but only works if I DO NOT load my saved presets and have the USB disconnected. If I load in presets and hit one that I haven't either created or adjusted and saved,(ie anything downloaded from customtone etc.unedited and saved by me) it locks up on that patch. I re updated and have only factory presets and it is working now. Hopefully I can find a way to get my work only into my unit. Anybody want to buy some "only used on Sunday by a little old lady" patches? Quote Link to comment Share on other sites More sharing options...
greekjgg Posted July 9, 2016 Author Share Posted July 9, 2016 So I tried one last time and I think that fixed it! 1. Plugged into same usb port I used when updating the firmware prior to 2.0 2. Reinstalled Firmware 2.0 3. Afterwards restarted holding down 9/10 switch. That seems to have fixed it? Gonna keep testing Quote Link to comment Share on other sites More sharing options...
HonestOpinion Posted July 9, 2016 Share Posted July 9, 2016 So I tried one last time and I think that fixed it! 1. Plugged into same usb port I used when updating the firmware prior to 2.0 2. Reinstalled Firmware 2.0 3. Afterwards restarted holding down 9/10 switch. That seems to have fixed it? Gonna keep testing If you run into the same problem again I have generally found that changing any parameter slightly and resaving prevents the preset causing the problem from ever causing a lockup again. You must change something in the preset though. Mileage may differ but I have generally found this to work. Quote Link to comment Share on other sites More sharing options...
Babel Posted July 10, 2016 Share Posted July 10, 2016 Same issue. My unit will not reload the firmware and is stick on a single preset... Quote Link to comment Share on other sites More sharing options...
jpdennis Posted July 10, 2016 Share Posted July 10, 2016 Yes, I've burned up half a day trying to get this done! It is working now but only works if I DO NOT load my saved presets and have the USB disconnected. If I load in presets and hit one that I haven't either created or adjusted and saved,(ie anything downloaded from customtone etc.unedited and saved by me) it locks up on that patch. I re updated and have only factory presets and it is working now. Hopefully I can find a way to get my work only into my unit. Anybody want to buy some "only used on Sunday by a little old lady" patches? Have you tried importing the presets one at a time to find the problematic one as you rebuild the preset each time? I know it seems a little OCD but I have done that in the past. On the other hand did the little old lady only drive 10 miles an hour in her 1969 GTO while formulating the patches? :rolleyes: Dennis [EDIT: You probably already verified you have the 2.00.1 Editor?] Quote Link to comment Share on other sites More sharing options...
Wallyg Posted July 10, 2016 Share Posted July 10, 2016 Have you tried importing the presets one at a time to find the problematic one as you rebuild the preset each time? I know it seems a little OCD but I have done that in the past. On the other hand did the little old lady only drive 10 miles an hour in her 1969 GTO while formulating the patches? :rolleyes: Dennis [EDIT: You probably already verified you have the 2.00.1 Editor?] Thanks. I didn't do this however I did find multiple patches that cause the issue. They are all patches I didn't alter and save from my backed up patches( any custom tone, Glen Delaune, or other patches I didn't either create or alter and save before this update). It's just an interesting fact I discovered. I am going to try the idea of opening one and changing a parameter and then saving it to see if it works. I'll have to be quick to beat the Helix freeze up. It's fine. I didn't use any of them for my shows, they just give me different ideas on patch creation or FX settings. The ones you build yourself, at least in my case, always are the best patches. In all my years of dialing in Line 6 gear, I've always used others patches as learning material but have never used any other than mine live. The slightly used patches were only played once, show no signs of wear, and are not from Pasadena. 1 Quote Link to comment Share on other sites More sharing options...
jpdennis Posted July 10, 2016 Share Posted July 10, 2016 I didn't use any of them for my shows, they just give me different ideas on patch creation or FX settings. The ones you build yourself, at least in my case, always are the best patches. In all my years of dialing in Line 6 gear, I've always used others patches as learning material but have never used any other than mine live. The slightly used patches were only played once, show no signs of wear, and are not from Pasadena. Great reply. I also use the patches I build. I do like using the videos for learning and i got a couple of Glenn's patches just to see what I may be missing from the videos as more of a hands on approach; I'm so used to dialing in my old Mesa gear anyway;of course it wasn't old when I bought it ... did I say that out loud? :o I really enjoy the way the Helix lets you use gear that would cost more then this guy could afford right now. And I did post two pictures of the patch I am having issues with on the Facebook page. If I can get the time to see how to upload my medai here I'll post those pictures in a spereate thread. And I was so looking forward to some Pasadena sounds ... :rolleyes: Dennis Quote Link to comment Share on other sites More sharing options...
bsd512 Posted July 10, 2016 Share Posted July 10, 2016 If I can get the time to see how to upload my medai here I'll post those pictures in a spereate thread. When posting, you'll see a "More Reply Options" button next to "Post". Click that, and at the bottom, you find an "Attach Files" sections. You can use that to upload other content that will be included in your post. 1 Quote Link to comment Share on other sites More sharing options...
jpdennis Posted July 10, 2016 Share Posted July 10, 2016 I have attached the pics of the preset and the FS switches (not the best but hopefully capable of showing) The Route To is relabeled Switch Amp and Smash It is a combo of two pedals and a couple of parameter changes (as are two other FS. This is the one I was worried about importing. Thanks God I had the individual presets exported from my two personal customized setlists. Not a big deal since I am rather geeky anyway. I really can't wait to setup/customize snapshots for this one. Dennis Quote Link to comment Share on other sites More sharing options...
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