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cornerstonetom

My Win 10 PC won't recognize my 1.120 FW Version

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I'm stuck. Since my computer won't recognize the Helix, I can't do the 2.0 FW update.

 

Any suggestions on how to get this digital mess sorted out?

 

Thanks

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I'm stuck. Since my computer won't recognize the Helix, I can't do the 2.0 FW update.

 

Any suggestions on how to get this digital mess sorted out?

 

Thanks

 

Have you installed the "Helix Editor" application on this computer? It will automatically install the Windows driver necessary for the Updater to see your Helix and do the firmware update. It will also install the latest Updater version as well as the latest Editor.

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Have you installed the "Helix Editor" application on this computer? It will automatically install the Windows driver necessary for the Updater to see your Helix and do the firmware update. It will also install the latest Updater version as well as the latest Editor.

I did. I'll do the uninstall/reinstall thing.

 

Thanks for getting back to me. I'll let you know what happens.

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I did. I'll do the uninstall/reinstall thing.

 

Thanks for getting back to me. I'll let you know what happens.

Reinstall worked. Thanks for your reply.

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Reinstall worked. Thanks for your reply.

 

Great to hear, now the real fun begins. Love the features introduced in this update, they took the Helix to a whole new level.

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