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vfog2015

No Signal/Sound through Helix Floor Unit

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Hello all,

 

I got my Helix yesterday, and needless to say I've had nothing but issues so far. I plugged it in and plugged my headphones in, and started playing. I noticed the signal would cut in and out every few seconds or so, so I unplugged the headphones... only to notice the tip of the headphone connector was still stuck inside the unit (which I do not blame on the Helix at all!). I was able to remove it luckily.

 

Today, I just can't get any kind of signal into or out of the Helix. I've done numerous resets, and reinstalled the newest version of Helix firmware. Nothing. I have everything (headphones, guitar, USB to computer) plugged in exactly like I did yesterday when I got the unit and had sound, but nothing. Also yesterday, I connected the unit through USB to my Windows 10 desktop, and I was able to hear my computers sound through the headphone jack on the Helix. I can't even get that to work today. Any tips? I really wanna mess with the unit, but not in the fashion of repeated troubleshooting and the like. Thanks!

 

CBpunk16

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My first instinct is that your headphone tip is still bridging a connection in the jack or that when you removed it the unit was on and you shorted out the jack.

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The unit was off and unpligged when we removed the headphone tip, so hopefully that's not the case. Is there some sort of "global mute" or bypass function that I could've enabled by mistake? I'm just trying to exhaust all possible options before I contact Line 6 support. Thanks for the reply!

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