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Ive had this happen with a couple patches, and for me, changing the outs to the proper setting fixed it.  Say I was using headphones and the out was set to usb or some single out like so, I changed the out to all or specific to my needs at the time.

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I bought a Glenn De Laune patch and when i loaded it up to my helix, i went to try it out and when i plugged everything in, it was producing no sound at all and both my amp and my guitar are working fine. Now, not even the factory patches work.



This issue has been resolved via email. His Helix needed to be updated. He was on firmware 1.12.

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