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IMPORTANT NOTE ON NEW FIRMWARE 2.10: Restart a 2nd time after the Global Reset before you start tweaking presets!

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Important note ye Helix users. After you backup your presets and IRs and update your firmware and run the global reset (FS 9&10 on the floor version) and do a restart make absolutely sure to shut the Helix down and restart it one more time before you start tweaking your presets. You will notice that the first time you shut down and restart the Helix after you have updated the firmware, done the global reset, and loaded the presets from your previous firmware version that the screen will show that all the presets loaded from your prior firmware version are being rebuilt. Again, this will happen on the next restart AFTER the global settings reset/restart and the load of your old presets.  I don't know if this will impact any presets you have modified in between the firmware update and your second restart but it seems like a good precautionary measure to let your restored presets do their final rebuild before you start changing them.

 

You will also want to back up all your bundle, setlists, IRs, and presets AFTER you do the second restart of the Helix and all of the presets from your previous firmware version have been rebuilt (you can do it before if you want as well). Rule of thumb, make sure you get good backups and don't start changing presets until after you can do a restart and there are no longer any rebuild messages on the screen during the bootup process.

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I didn't backup anything and just cleared globals/settings first and then restarted it, ran the firmware updater. After it restarted to be safe I reset Globals again. Worked fine 

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Mine's rebuilt the presets twice.

I didn't notice any difference between the first time and the second time. Not sure why it does this after the update. Couldn't see any reason for it.

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Mine's rebuilt the presets twice.

 

I didn't notice any difference between the first time and the second time. Not sure why it does this after the update. Couldn't see any reason for it.

 

Interesting, I wonder if some presets require two post global reset reboots to fully rebuild. You probably already did the Global Reset, that would be my first question. I assume it has finished the rebuild process and boots up without any rebuild messages now. The rebuilding process was persistent with every boot a few firmware versions ago and it caused the Editor and even the Helix to lockup periodically on the affected presets (the ones showing up in the rebuild messages). Did you modify any of your own custom loaded presets in between the first reboot and the second reboot (post global reset)? Just curious because I don't remember seeing any rebuild messages on my second boot but I may not have been looking at my screen. That is why I recommended not changing anything until you are getting a 'clean' boot process, as well as doing backups after the rebuild process was completed and no longer occurring.

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I assume it has finished the rebuild process and boots up without any rebuild messages now. The rebuilding process was persistent with every boot a few firmware versions ago and it caused the Editor and even the Helix to lockup periodically on the affected presets (the ones showing up in the rebuild messages). Did you modify any of your own custom loaded presets in between the first reboot and the second reboot (post global reset)? Just curious because I don't remember seeing any rebuild messages on my second boot.

It only did it twice; first boot after update, second boot after update.

 

On the first boot I reloaded an entire bundle and immediately powered off again then carted it off to band practice.

 

When I booted it at band practice it did a rebuild again and hasn't done it since through two more reboots.

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I didn't backup anything and just cleared globals/settings first and then restarted it, ran the firmware updater. After it restarted to be safe I reset Globals again. Worked fine 

 

You don't need to run the global reset before updating the firmware (unless you failed to do it after your last firmware update in which case it probably is not a bad idea). I can see why if you just blew away all your old presets and did not load any new ones you might not see any rebuild messages. It may not need to rebuild anything if all that is loaded are the new factory presets and templates. Don't know for sure as I loaded up all my old presets.

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It only did it twice; first boot after update, second boot after update.

 

On the first boot I reloaded an entire bundle and immediately powered off again then carted it off to band practice.

 

When I booted it at band practice it did a rebuild again and hasn't done it since through two more reboots.

 

Sorry, maybe I am being a little thick-headed here but I am a bit confused. When you say 'update' are your referring to the firmware update or the global reset? The global reset of course requires a reboot. If you then load your backups after this, which is the recommended procedure, then you will see the rebuild process upon your next reboot. It seemed you were saying you also saw the rebuild on yet another subsequent reboot? My assumption is you will always see the rebuild on the reboot following a load of backups from a previous firmware version whether you have rebooted once or a thousand times since the firmware update and global reset. Which means that before modifying your freshly loaded former presets you should probably always reboot after loading presets from a former firmware version's backups, regardless of how many times you have rebooted your Helix since your firmware update and global reset. I guess this is an important clarification for people who may turn their Helix on and off several times before loading their prior backups.

 

It seems though as if you saw the rebuild twice after the backup load. Is that the case or have I misunderstood your post?

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You don't need to run the global reset before updating the firmware (unless you failed to do it after your last firmware update in which case it probably is not a bad idea). I can see why if you just blew away all your old presets and did not load any new ones you might not see any rebuild messages. It may not need to rebuild anything if all that is loaded are the new factory presets and templates. Don't know for sure as I loaded up all my old presets.

 

I got into a habit of just playing with it stock for a while before adding any new presets just to test it. It's just a habit from working with the GT/GNX/Zooms. Also I remember a few people saying they had to reset their globals again on one of the older updates. 

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It seems though as if you saw the rebuild twice after the backup load. Is that the case or have I misunderstood your post?

To clarify, I saw it rebuild right after installing the new firmware, then after resetting globals at which point I reloaded my backup and then again on the next boot after reloading my backup.

 

If it ever chooses to rebuild I always just let it finish just in case.

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To clarify, I saw it rebuild right after installing the new firmware, then after resetting globals at which point I reloaded my backup and then again on the next boot after reloading my backup.

 

If it ever chooses to rebuild I always just let it finish just in case.

 

Gotcha, sounds like it is behaving normally then. Thanks for the reply.

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Ran the update per the instructions - including backing up set lists prior to.

Imported my old patches and lost the snapshot functions and midi commands on both set lists.  About 15 patches with 4 to 5 snapshots each to reprogram.

 

A warning that this could happen would have been nice  - or better yet - software that actually preserved the presets as they were.

 

Not cool....

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Ran the update per the instructions - including backing up set lists prior to.

Imported my old patches and lost the snapshot functions and midi commands on both set lists.  About 15 patches with 4 to 5 snapshots each to reprogram.

 

A warning that this could happen would have been nice  - or better yet - software that actually preserved the presets as they were.

 

Not cool....

 

Well, you shouldn't have lost snapshots or MIDI commands. I have presets with both, and they all made it through the update fine. I've actually re-imported my presets half a dozen or so times since I was involved in beta testing, and I've never had an issue like this. Are you sure you imported the correct file and not an earlier version?

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A more accurate title for this topic may have been "IMPORTANT NOTE ON NEW FIRMWARE 2.10: Restart a 2nd time after the Global Reset and/or after restoring backups from a prior firmware version before you start tweaking presets!"

 

The rebuild seems to occur the first time you reboot after restoring backups from a prior version of the firmware. Ordinarily this is something I do immediately following a global reset but restarting any time you restore backups from a prior firmware version and allowing them to go through the rebuild process may be a good practice; at least for now.

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Well, you shouldn't have lost snapshots or MIDI commands. I have presets with both, and they all made it through the update fine. I've actually re-imported my presets half a dozen or so times since I was involved in beta testing, and I've never had an issue like this. Are you sure you imported the correct file and not an earlier version?

 

I hear you but - I exported the two set lists per the instructions and they were the only two set lists that I have done this with - I didn't have any earlier versions saved to mix them up with. Snapshots gone, midi commands gone.. Another strange thing is that it stripped out all of the delay blocks from each patch.  Any other thoughts as to what could have happened? 

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I hear you but - I exported the two set lists per the instructions and they were the only two set lists that I have done this with - I didn't have any earlier versions saved to mix them up with. Snapshots gone, midi commands gone.. Another strange thing is that it stripped out all of the delay blocks from each patch.  Any other thoughts as to what could have happened? 

 

My first thought when I see issues like this is that somewhere along the way in the firmware upgrade process, perhaps in a prior firmware upgrade the global reset process was not run. That theory may be totally erroneous however. Perhaps there are certain parameter/block/MIDI combinations in a preset, perhaps a character that prevents the proper creation of the code in particular backup files. Or maybe the export process did not complete properly.  Really I have no idea, just trying to throw out some possibilities as to how this could happen. Perhaps the best way to figure it out is to send your failed presets to Line6 for a post-mortem.

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I hear you but - I exported the two set lists per the instructions and they were the only two set lists that I have done this with - I didn't have any earlier versions saved to mix them up with. Snapshots gone, midi commands gone.. Another strange thing is that it stripped out all of the delay blocks from each patch.  Any other thoughts as to what could have happened? 

 

I don't know, really.  Are you sure you're running the most current version of the editor?

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If you really have preset corruption, please do send the affected files to Line 6 support. The more broken files they get, the more likely it is that they can see a pattern in which ones fail and which don't, which is a very real step towards finding the actual bug(s) causing the problems.

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As a brand new HELIX owner reading the various issues confronted by some users trying to update their HELIX from previous feature configurations (IR referencing, Snapshots, firmware versions, etc.), aside from the power on Global Reset procedure and other Reset power on routines, I have not read anything about a HELIX diagnostic validation sequence that would verify the validity of all content for the current firmware. Does anything of this sort exist in the HELIX product firmware?

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Not that I'm aware (I'm not official of course).

 

You'd think/hope that functionality would be built into the required upgrade and rebuild steps.

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Just updated my software and all of my snapshots have gone too. To say this is irritating is an understatement as I took ages building these.  I followed all of the instructions and there were no warnings of these kinds of issues that I saw. Then when I powered on the Helix the next day it did a full rebuild by itself and now all my snapshots are gone. I hadn't checked to see if they were there after I reloaded from backups as I was checking out the new presets but if you back stuff up you expect it to be restored in exactly the same working order as when you saved it otherwise what's the point of doing a backup in the first place! Help!

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Just updated my software and all of my snapshots have gone too. To say this is irritating is an understatement as I took ages building these.  I followed all of the instructions and there were no warnings of these kinds of issues that I saw. Then when I powered on the Helix the next day it did a full rebuild by itself and now all my snapshots are gone. I hadn't checked to see if they were there after I reloaded from backups as I was checking out the new presets but if you back stuff up you expect it to be restored in exactly the same working order as when you saved it otherwise what's the point of doing a backup in the first place! Help!

 

Helix doesn't do an automatic restore, if that's what you were thinking. If you did a backup of your presets by exporting the set lists. Then all you need to do is import those set lists back into Helix and they will be ready to use.

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Helix doesn't do an automatic restore, if that's what you were thinking. If you did a backup of your presets by exporting the set lists. Then all you need to do is import those set lists back into Helix and they will be ready to use.

 

Hi, thanks but I'd already restored my setlist and this is when I noticed the problem. Not only do I not have any snapshots, I just have blank scribble pads where the snapshots used to be. I've tried going into globules and setting the foot switches back to Snapshots but it does nothing - still blank scribble strips.

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Hi, thanks but I'd already restored my setlist and this is when I noticed the problem. Not only do I not have any snapshots, I just have blank scribble pads where the snapshots used to be. I've tried going into globules and setting the foot switches back to Snapshots but it does nothing - still blank scribble strips.

Rather than type out all the possibilities again, check out this thread and see if it helps fix your issue.

 

http://line6.com/support/topic/26327-helix-not-displaying-the-8-snapshots-on-the-fss/?hl=snapshots

 

Or here

 

http://line6.com/support/topic/26399-snapshots-and-presets-disapeared/?hl=snapshots

 

And check out your globals under the "hamburger" menu for the stomp/snap settings, recall/discard, per-preset or whatever.

 

 

Good luck.

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Rather than type out all the possibilities again, check out this thread and see if it helps fix your issue.

 

http://line6.com/support/topic/26327-helix-not-displaying-the-8-snapshots-on-the-fss/?hl=snapshots

 

Or here

 

http://line6.com/support/topic/26399-snapshots-and-presets-disapeared/?hl=snapshots

 

And check out your globals under the "hamburger" menu for the stomp/snap settings, recall/discard, per-preset or whatever.

 

 

Good luck.

 

Hi, yes that sorted the problem. Looks like I forgot to put it back in Snapshot mode. Thanks.

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Hi, yes that sorted the problem. Looks like I forgot to put it back in Snapshot mode. Thanks.

No problem, good to know you got it fixed.

Have fun.

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