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allpuppy

2.10 firmware update failure and helix doesn't boot

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yesterday I tried firmware update v2.10 but it failed

 

then my helix doesn't boot anymore

 

the screen showed just 'helix rack' and line6 logo but it can't go further

 

my helix is floor type.(not rack type)

 

also reset option doesn't work(every fs combination while helix power on)

 

How can I solve this problem?

 

Plz help

 

 

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yesterday I tried firmware update v2.10 but it failed

 

then my helix doesn't boot anymore

 

the screen showed just 'helix rack' and line6 logo but it can't go further

 

my helix is floor type.(not rack type)

 

also reset option doesn't work(every fs combination while helix power on)

 

How can I solve this problem?

 

Plz help

What browser were you using? I had the same problems when I tried to do the update using internet explorer 11. I rebooted into the Helix into safe mode (hold switches 6 and 12 down while booting) and used google chrome to update. This got mine working again. When I booted into safe mode, the screen went blank but I opened the updater and started the update anyway. It took about a minute or two for the updater to show it was actually installing the update. Hope this may help you.

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I had the same exact problem.  I reinstalled Firmware 2.01 and that unfroze my Helix.  Once it was unfrozen I used a different computer to update to 2.10 and everything was fine.

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thank you guys for giving reply but... it still freeze

 

I tried reinstall 2.01, 1.02 by 2 browsers(explore and chrome) but it doesn't work

then changed editor(lower version)... still same

 

I think...I should give my helix to repair shop

Unfortunately, I live in Korea(there's no Line 6 shop) so it's very hard to find proper shop

 

If line6 manager can see this thread, hope concern about making line6 shop in korea(so many korean really using line6 goods more than you think)

 

Anyway, thank you sincerely

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