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Helix hung up on start up

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Have had Helix 2 months (?) now, updated to 2.11. Today at start up, it hung up with the Logo on the screen, no motion, all scribble strips lit, but blank. I waited, shut it off, turned back on holding my breath, it fired up!

 

Should I be concerned?

 

Thanks!

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It's happened to me just recently. It was with 2.10.0. It's concerning when stuff like that happens (I'm reminded of the way Elon Musk looks when he's watching one of his rocket launches/landings. Lol). Not sure at all what the cause was. It's happened several times over the slightly more than a year since I've had Helix.

 

As long as it looks like everything is still working after a power cycle, I wouldn't worry about it.

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Mine has hung up a few times, but only while connected through USB to my Mac. I try not to power up any more with the USB connected to anything. 

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Since 2.11 I had one hung start-up which resolved upon a re-re-boot.

That was the first time and hopefully *knock on wood* the last time it hangs up like that.

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Come to think of it, my Helix was plugged into my laptop with "Helix Not Connected" on the screen. Maybe laptop and Helix trying to refresh all at once is problematic. Will avoid this combo in the future! 

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Mine has hung up a few times, but only while connected through USB to my Mac. I try not to power up any more with the USB connected to anything.

 

Probably a good idea. Another reason why I intend to use the Helix stand alone.  

Come to think of it, my Helix was plugged into my laptop with "Helix Not Connected" on the screen. Maybe laptop and Helix trying to refresh all at once is problematic. Will avoid this combo in the future!

Windows? Mac?

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Probably a good idea. Another reason why I intend to use the Helix stand alone.  Windows? Mac?

 

I was on a Mac. I only plug in via USB when the Helix is fully booted up. I don't let it boot up plugged into USB any more. 

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I am not saying it couldn't happen with some devices or with a bad USB connection but I have never had a problem leaving the USB cable plugged into the computer and starting the Helix. If you usually use the Helix with the Editor I wouldn't hesitate to leave it plugged in. Less wear and tear than constantly plugging and unplugging the USB connection.

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