Jump to content
Sign in to follow this  
maxolla

Helix update 2.11 causing helix to hang (worse than 2.10)

Recommended Posts

Is anyone else experiencing this issue?

 

I'm on a patch and then change to another patch and the unit hangs. The sound still works but all of the buttons are inoperable and the helix control floor unit does nothing.

 

I had the same problem in 2.10 but now it's worse.

 

Not Going to take this thing live with this kind of stuff happening. I had heard that Pete Thorn went back to his pedal board setup alone without the Helix. I wonder if it was because of little issues like this.

 

 

Anyone else experiencing the same problems?

Share this post


Link to post
Share on other sites

Are you plugged into your computer through USB when it hangs up?

Share this post


Link to post
Share on other sites

Is anyone else experiencing this issue?

 

I'm on a patch and then change to another patch and the unit hangs. The sound still works but all of the buttons are inoperable and the helix control floor unit does nothing.

 

I had the same problem in 2.10 but now it's worse.

 

Not Going to take this thing live with this kind of stuff happening. I had heard that Pete Thorn went back to his pedal board setup alone without the Helix. I wonder if it was because of little issues like this.

 

 

Anyone else experiencing the same problems?

Haven't had any freezes in a long time. I've not read any reports of this being endemic to the 2.11 firmware. Does it happen on the same patches? Have you followed the reset procedure after installing the update?

 

Not sure where you heard about Pete Thorn, but as far as I know he still uses Helix. He's always had multiple rigs, so I'm sure he decides which to use when on a number of different factors.

Share this post


Link to post
Share on other sites

Are you plugged into your computer through USB when it hangs up?

No I am not attached to the editing software or a computer.

Share this post


Link to post
Share on other sites

Haven't had any freezes in a long time. I've not read any reports of this being endemic to the 2.11 firmware. Does it happen on the same patches? Have you followed the reset procedure after installing the update?

Not sure where you heard about Pete Thorn, but as far as I know he still uses Helix. He's always had multiple rigs, so I'm sure he decides which to use when on a number of different factors.

Yes I have followed the reset procedures as described in the directions. Globals have been reset after installing the firmware update.

 

Judging from some of the posts above It would appear that I'm not the only person having this issue. Whether this issue would be considered endemic or not is unclear. Thanks for your reply. I have a ticket open with line 6 on this issue. I will keep this thread posted.

Share this post


Link to post
Share on other sites

Yes I have followed the reset procedures as described in the directions. Globals have been reset after installing the firmware update.

 

Judging from some of the posts above It would appear that I'm not the only person having this issue. Whether this issue would be considered endemic or not is unclear. Thanks for your reply. I have a ticket open with line 6 on this issue. I will keep this thread posted.

 

What posts above are you referring to exactly? I've not seen reports of this sort of thing elsewhere. Not trying to discredit you or argue, but I'm just thinking the problem is more with your particular unit or patches than with the 2.11 firmware in general. It's been out for several weeks now, and I've not seen people reporting freeze problems here, on TGP or in the Facebook group.

 

Anyway, working with CS is your best bet. Hopefully they can get it sorted.

Share this post


Link to post
Share on other sites

What posts above are you referring to exactly? I've not seen reports of this sort of thing elsewhere. Not trying to discredit you or argue, but I'm just thinking the problem is more with your particular unit or patches than with the 2.11 firmware in general. It's been out for several weeks now, and I've not seen people reporting freeze problems here, on TGP or in the Facebook group.

 

Anyway, working with CS is your best bet. Hopefully they can get it sorted.

 

Wrong thread.  The other thread I posted in the wrong section.  You can find the new topic post here. http://line6.com/support/topic/24871-helix-update-211-unit-freezing-up/

Share this post


Link to post
Share on other sites

I too have been experiencing freeze ups with my Helix Rack and Controller. I have needed to reboot the Helix 3-4 times and suddenly alls well again!! Definitely not trustworthy for a live performance.

This has happened both connected and unconnected from my PC. Last bout of freezing was disconnected from the PC.

 

Hope they fix this or like a bunch of other L6 gear I've got it will be in the duct collection area of my Studio. L6 defined you ain't listening to any of our issues!! You buy their upper end gear and are on your own. Nothing fixed on Helix in a year. Deserted on the DTs, JTVs, Amplifi and Firehawk.

 

I think the time is coming for a firesale!!!!!

Share this post


Link to post
Share on other sites

I too have been experiencing freeze ups with my Helix Rack and Controller. I have needed to reboot the Helix 3-4 times and suddenly alls well again!! Definitely not trustworthy for a live performance.

This has happened both connected and unconnected from my PC. Last bout of freezing was disconnected from the PC.

 

Hope they fix this or like a bunch of other L6 gear I've got it will be in the duct collection area of my Studio. L6 defined you ain't listening to any of our issues!! You buy their upper end gear and are on your own. Nothing fixed on Helix in a year. Deserted on the DTs, JTVs, Amplifi and Firehawk.

 

I think the time is coming for a firesale!!!!!

Have you opened up a support ticket with Line 6 Customer Service? These forums are not customer support forums, so simply mentioning issues here will not necessarily bring them to the attention of Line 6.

 

I'm not sure how you can say nothing has been fixed in Helix in a year when there have been continuous firmware updates since the Helix was released. Again if you're having a specific problem, the best way to have it dealt with is contacting Line 6 CS directly.

Share this post


Link to post
Share on other sites

Have you opened up a support ticket with Line 6 Customer Service? These forums are not customer support forums, so simply mentioning issues here will not necessarily bring them to the attention of Line 6.

 

I'm not sure how you can say nothing has been fixed in Helix in a year when there have been continuous firmware updates since the Helix was released. Again if you're having a specific problem, the best way to have it dealt with is contacting Line 6 CS directly.

 

I wouldn’t call two updates in one year continuos but hopefully the last update along with a couple of other things will fix Helix freeze problem.

Share this post


Link to post
Share on other sites

I too have been experiencing freeze ups with my Helix Rack and Controller. I have needed to reboot the Helix 3-4 times and suddenly alls well again!! Definitely not trustworthy for a live performance.

This has happened both connected and unconnected from my PC. Last bout of freezing was disconnected from the PC.

 

Hope they fix this or like a bunch of other L6 gear I've got it will be in the duct collection area of my Studio. L6 defined you ain't listening to any of our issues!! You buy their upper end gear and are on your own. Nothing fixed on Helix in a year. Deserted on the DTs, JTVs, Amplifi and Firehawk.

 

I think the time is coming for a firesale!!!!!

Don’t give up just yet Doc.  reset globals and then rebuild your presets from scratch and see if that fixes the issue.  I feel your pain though.  Hoping this unit becomes my center piece in my rig.  I can’t say that as of yet but we shall see.  If this bit doesn’t get fixed with rebuilding my presets I’m most likely offing it.

Share this post


Link to post
Share on other sites

UBER GURU - I sure hope L6 is listening to these forums!! Contacting CS every time their gear hiccups is far from what I think the customer should need to do when there are basic functional issues with their gear.

 

There a numerous postings regarding the issues I mentioned earlier and yes I have had numerous phone and email conversations with their support people. Though they have attempted to assist and have been quite pleasant in all of my encounters their support has not been able to "fix' the issues in many cases nor have they made public, plans to fix many of the problems that loyal L6 customers have posed .--- EG. - The three that I mentioned in my earlier post.- Freezing Helix, L6 link DT compatibility, Variax Workbench and VDI issues- all of which have hundreds of forum postings and votes -- My opinion/concerns are shared by many others.

 

Hundreds of us calling customer service will do nothing except clog up their phone lines and reps with previously reported issues that CS can't fix making it even more difficult for customers / users to get through with issues that CS might actually be able to resolve.

 

L6 and Yamaha are the controlling factor which make or break Helix. None of us end users have the ability to write an firmware update addressing our issues as the programming is proprietary and though this has been suggested by some software savey forum members L6 has not to my knowledge allowed an outside developer to work on our gear issues or it's glitches.

 

Our collective thousands/millions of $DOLLARD$ dollars going to L6 compettitors is apparently the only thing that makes them listen. L6 has consistently left end users behind from a compatibility point of view. A change in that credo would encourage a major change in at least this end users satisfaction level.

Share this post


Link to post
Share on other sites

UBER GURU - I sure hope L6 is listening to these forums!! Contacting CS every time their gear hiccups is far from what I think the customer should need to do when there are basic functional issues with their gear.

 

There a numerous postings regarding the issues I mentioned earlier and yes I have had numerous phone and email conversations with their support people. Though they have attempted to assist and have been quite pleasant in all of my encounters their support has not been able to "fix' the issues in many cases nor have they made public, plans to fix many of the problems that loyal L6 customers have posed .--- EG. - The three that I mentioned in my earlier post.- Freezing Helix, L6 link DT compatibility, Variax Workbench and VDI issues- all of which have hundreds of forum postings and votes -- My opinion/concerns are shared by many others.

 

Hundreds of us calling customer service will do nothing except clog up their phone lines and reps with previously reported issues that CS can't fix making it even more difficult for customers / users to get through with issues that CS might actually be able to resolve.

 

L6 and Yamaha are the controlling factor which make or break Helix. None of us end users have the ability to write an firmware update addressing our issues as the programming is proprietary and though this has been suggested by some software savey forum members L6 has not to my knowledge allowed an outside developer to work on our gear issues or it's glitches.

 

Our collective thousands/millions of $DOLLARD$ dollars going to L6 compettitors is apparently the only thing that makes them listen. L6 has consistently left end users behind from a compatibility point of view. A change in that credo would encourage a major change in at least this end users satisfaction level.

 

I suggest you take a look at this announcement on top of the forums - http://line6.com/support/forum-86/announcement-78-why-is-line-6-not-responding/

 

Like I said, these aren't support forums. If there are issues that seem to be systemic bugs or problems, Line 6 generally does know about them, yes, but for other issues that seem more isolated, it is much more helpful to them is users open a support ticket. That, ultimately, will probably be more helpful to the user as well because it is an avenue for them to collect useful data about your setup, and help them diagnose things. To put it bluntly, not every problem a user encounters is the result of a bug that requires a firmware update.

 

The DT intergration, Workbench support, and VDI issues (although, I'm not sure what this one is referring to exactly), are not really bugs or support issues. Those are features that have yet to be added, so, no there's nothing customer support will be able to do in those. Line 6 is well aware of those things, and do plan on addressing them eventually, I believe, although, how high a priority they are, I don't know. Backwards compatibility is always a challenge for a business. Of course they want to keep repeat customers happy, but they also have a lot pressure to push development into other areas to attract completely new customers. It just comes down to prioritizing limited resources. Line 6 is not a huge company, and Yamaha is really not involved at all in the day to day operations and decision making. It's not like Line 6 can call up Yamaha's head office and say, "we need 50 more programmers!".

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...