Stratotron Posted January 25, 2017 Share Posted January 25, 2017 I have received a "Badly Formatted Message From This Device" message while trying to copy an amp model from Factory 1 to User 2. After receiving this message I lost Factory 1 and User 2 files. First time I did a 9-10 restore and reloaded previously saved User 1 and User2 files. I issued a work ticket, got a "we will try to duplicate response. A hassle but was able to recover. I happened again tonight, went through same steps, this time somehow I lost User 2 files. When trying to download backed-up User 2 files, I somehow got Factory 2 files. In the end, I lost User 2 files, about 40 custom made tones and Snapshots. I narrowed it down to "Rename" function. I copied AC30 Fawn Normal from Factory 1 to User 2. While trying to Rename the file, I got a yellow banner across the top of the editor the says, "Badly Formatted Message From Device" and User 2 files disappeared, all except the non-renamed AC30 Fawn patch. This really stinks as I have lost all of my tones that I have designed and used since about Thanksgiving. I know what I will be doing for the next couple of weeks. I amended the Support Ticket. Quote Link to comment Share on other sites More sharing options...
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