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Helix Edit Program - Two Questions


cchimi
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​1.  Are the Global settings found on the Helix unit available anywhere in the Edit program?

2. My connection to the Helix unit (floor model) keeps disconnecting, and I have to pull out the USB cable and reinsert it to reestablish the connection.  This happens on three different computers I've tried it on: a MacBook Pro, an iMac, and a Surface Pro 4, all with the latest operating systems.  The Edit program and Helix firmware are also the latest versions.  The USB interface seems to work fine for audio, never dropping the connection.  I have tried several different USB cables, all know good in other applications.

 

Any advice would be appreciated.

 

Thanks,

 

Carl

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You need to make sure that your USB is not going to sleep or powering down when not in use to save power

Device Manager/Universal Serial Bus Controllers

Check each Root Hub/Properties/ PowerManagement

Uncheck Allow computer to turn off this device to save power

Make sure that all of your system level devices have the latest drivers.

 

Make sure that in ControlCenter under Power Management nothing allows the computer to go to sleep.

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