bc05 Posted February 15, 2017 Share Posted February 15, 2017 Hi all Been loving my JTV 89 for a while and really delving deep with its use with the Helix. Major problem was the odd Squealing issue which a reflash fixed handily HOWEVER - now ONLY the mags are usable because as soon as I engage ANY models they have a crackling and / or white noise throughout where they used to be perfectly silent until played which I loved esp for recording pristinely. I have eliminated all causes (its not the VDI Cable, nor the Helix, nor the Battery etc) Re flash and reboot to no avail, I think the problem is in the actualy electronics ie hardware Did I mention Im in Sydney, Australia? WHAT TO DO? Thanks for any suggestions Im at my wits end and very sad :( Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted February 15, 2017 Share Posted February 15, 2017 Open a service ticket and cross your fingers.... Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 15, 2017 Share Posted February 15, 2017 Yes, log a support ticket. It will need to be serviced by a Line 6 authorized service center, as they will have access to service info, parts and me (the guitar guy). 1 Quote Link to comment Share on other sites More sharing options...
zedopaido Posted February 16, 2017 Share Posted February 16, 2017 Good Luck I could not find any authorized centre familiar with the eletronics I remember opening a ticket and it pointed to Turramurra music Contacted them and they would not touch the electronics. If you find a solution or miracle please tell us the saint Quote Link to comment Share on other sites More sharing options...
psarkissian Posted February 16, 2017 Share Posted February 16, 2017 There's the link,... http://line6.com/find/service_center/ ... one of them should be able to do something. zedopaido, sounds like a program issue. If this occurred after an update, there may be a glitch in the program, re-Flash it again. If it didn't occur during an update, then make certain the screws are snug, that holds in the Alt Tune, 5-Way toggle, and the the Volume/Tone controls. Quote Link to comment Share on other sites More sharing options...
roadrunnerrv Posted March 11, 2017 Share Posted March 11, 2017 I'm having same issue. unit is a brand new jtv-89 as soon as you activate modeling button while using 1/4 cable crackling and noise appears. I'm using a helix and carvin pa. Ive updated all units so far so far nothing. Works perfectly through digital cable. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted March 13, 2017 Share Posted March 13, 2017 Re-Flash the program. If that doesn't work, return it for an exchange or log a support ticket. At that point, if a re-Flash won't fix it, then it won't be something you can fix yourself. Quote Link to comment Share on other sites More sharing options...
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