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JTV 89 - ALL MODELLED sounds have UNUSABLE WHITE NOISE

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Hi all

 

Been loving my JTV 89 for a while and really delving deep with its use with the Helix.

 

Major problem was the odd Squealing issue which a reflash fixed handily HOWEVER - now ONLY the mags are usable because as soon as I engage ANY models they have a crackling and / or white noise throughout where they used to be perfectly silent until played which I loved esp for recording pristinely.

 

I have eliminated all causes (its not the VDI Cable, nor the Helix, nor the Battery etc)

 

Re flash and reboot to no avail, I think the problem is in the actualy electronics ie hardware

 

Did I mention Im in Sydney, Australia? WHAT TO DO?

 

Thanks for any suggestions Im at my wits end and very sad

 

:(

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Yes, log a support ticket.

It will need to be serviced by a Line 6 authorized service center,

as they will have access to service info, parts and me (the guitar guy).

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Good Luck

I could not find any authorized centre familiar with the eletronics

I remember opening a ticket and it pointed to Turramurra music

Contacted them and they would not touch the electronics.

If you find a solution or miracle please tell us the saint

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There's the link,...

 

http://line6.com/find/service_center/

 

... one of them should be able to do something.

 

zedopaido, sounds like a program issue. If this occurred after an update,

there may be a glitch in the program, re-Flash it again.

 

If it didn't occur during an update, then make certain the screws are snug,

that holds in the Alt Tune, 5-Way toggle, and the the Volume/Tone controls. 

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I'm having same issue.  unit is a brand new jtv-89  as soon as you activate modeling button while using 1/4 cable crackling and noise appears. I'm using a helix and carvin pa. Ive updated all units so far so far nothing. Works perfectly through digital cable.

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Re-Flash the program. If that doesn't work, return it for an exchange or

log a support ticket. At that point, if a re-Flash won't fix it, then it won't be

something you can fix yourself. 

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