dankleiner Posted March 31, 2017 Share Posted March 31, 2017 I go to the software page update. On the right side, I click the icon for the Line 6 Update. It downloads, and I click on the package to download. The package installs three things: The Helix app, the License Manager and the Updater. I open the Helix application. I turn on the Helix floor board while holding down the two middle buttons on the bottom row. It states: Will Reset Globals and Restore Stock Presets and Irs. It loads and opens with 01A Preset. I re-open the Helix Application; in the top right corner it says "Helix Firmware 2.10." Life should not be this difficult. Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 31, 2017 Share Posted March 31, 2017 The only software package you need to download is the latest version of "Helix". If you run and install that, the newest drivers and the newest version of Line 6 Updater and the Helix Editor app will be installed. After that, connect the Helix and run Line 6 Updater and follow the instructions. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 And where is that icon, please? Every site I go to clearly identifies the software download. For some reason, I cannot intuitively find it on the Line 6 website. Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 31, 2017 Share Posted March 31, 2017 Go to the "Downloads" link at the top of the page and select "Helix" from the middle pulldown menu (the system should have your OS selected already). On the next, the Helix download should be the first thing that shows up. Scroll down and hit the "Get Download" button. That will take you to a page where you check a license agreement, hit "Accept and Download", and on the download should start automatically. It depends on your browser settings as to whether it asks you where you want to save it or it just downloads to some downloads folder automatically. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted March 31, 2017 Share Posted March 31, 2017 Go to the Downloads page, set the top three dropdowns appropriately, then click download for the Updater. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 I have tried both of your suggestions. When I select Helix from the middle scroll down menu, it takes me to the Release Notes. When I select Line 6 Updater from the Middle menu, it the Line 6 Updater 1.11. package. I have loaded and installed that several times now. What am I not comprehending? Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 31, 2017 Share Posted March 31, 2017 I have tried both of your suggestions. When I select Helix from the middle scroll down menu, it takes me to the Release Notes. When I select Line 6 Updater from the Middle menu, it the Line 6 Updater 1.11. package. I have loaded and installed that several times now. What am I not comprehending? You need to just select "Helix" from the middle menu. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 31, 2017 Share Posted March 31, 2017 ..... When I select Helix from the middle scroll down menu, it takes me to the Release Notes. ..... What am I not comprehending? At the bottom of the release notes is a button that says Get Download. That's what you may be missing. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 You need to just select "Helix" from the middle menu. When I select Helix, it just takes me back to the Release Notes!!! I have downloaded the Updater 1.11. Thereafter, I open the Helix Editor. It says "Helix Device Not Connected," as the Helix is off. I then hold down the two buttons. I allow it to load, and it opens with )1A. it is still on Version 2.10. What the heck?! Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 31, 2017 Share Posted March 31, 2017 When I select Helix, it just takes me back to the Release Notes!!! I have downloaded the Updater 1.11. Thereafter, I open the Helix Editor. It says "Helix Device Not Connected," as the Helix is off. I then hold down the two buttons. I allow it to load, and it opens with )1A. it is still on Version 2.10. What the heck?! Yes, and there should be a button that says "Get Download" when you scroll down there... What OS are you using? Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 I'm on an iMac. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 OS Sierra Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 31, 2017 Share Posted March 31, 2017 Here is the link for the Helix installer package for OS X: http://line6.com/getrelease?rid=7400&uid=416571 Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 Phil, Of course, that link allowed me to download an entirely different software package - Helix2.20.dmg The package opens, completes installation and a new Helix icon appears on my desktop. When I click on the new icon, it opens the installer box again (Helix.pkg) . It does not load the new editor. Why? Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 31, 2017 Share Posted March 31, 2017 After selecting Helix in the middle field on the Downloads page, did you find the Get Download button at the bottom of the release notes panel? Use that. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 Okay. Once, I open the Helix.pkg and download the software, and it successfully installs, what do I do next? Thank you very much for your time. Quote Link to comment Share on other sites More sharing options...
dankleiner Posted March 31, 2017 Author Share Posted March 31, 2017 I hold down the two buttons, turn the unit on, and it does not load new software. Ugh! I checked the version of the editor, and it does say 2.20. What will the software not load and update the Helix? Quote Link to comment Share on other sites More sharing options...
phil_m Posted March 31, 2017 Share Posted March 31, 2017 The Helix application is for editing, IR loading, and patch backup only. It does not update the Helix. To update the Helix, you need to find the Line 6 Updater application. If you installed package from the link above, it should be on your computer already. Run that first to install the update. Beyond that I'm not sure what else to say. If you're still having trouble, I suggest calling Line 6 customer service. Quote Link to comment Share on other sites More sharing options...
silverhead Posted March 31, 2017 Share Posted March 31, 2017 Now you run the Line 6 Updater program (make sure you are using v1.11 of the Updater program) to install the v2.20 firmware. This should all be in the release notes, is it not? Quote Link to comment Share on other sites More sharing options...
dankleiner Posted April 1, 2017 Author Share Posted April 1, 2017 Well, now. I went to my Applications folder, opened the Line 6 folder and soft the Updater icon. Whaddya know, it worked like a charm. I know I came across as a newbie, but I have been using and performing with digital gear for years, and this is the only software that stumps me. Thank you to all who lended a hand. Quote Link to comment Share on other sites More sharing options...
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