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Unable to use Helix Updater 1.1 in Mountain Lion


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I'm trying to upgrade my Helix.  But the updater program will not start under 10.8.5 which is what I'm using.

Error message attached.  Anyone have any ideas? 

I can't upgrade as I have to use a neighbours computer to use anyway as my macbook is only 32 bit and can't go any further. 


Maybe I shouldn't have bought such an expensive piece of gear as it seems to require the latest in computer tech to go with it.



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Who told you your machine can't run Sierra?  Your model is  - Model: MacBookPro9,2

See here for supported mac -

Yours is supported.

Not that I'm sure that is your problem - seemed from a quick look it could not find a component while starting - which would mean it is not correctly installed or your operating system is damaged.

I would update to a more recent OS anyhow - not Sierra if you have a lot of old software, and you should then reinstall the updater without a problem.

Take it to the Genius bar if you aren't comfortable doing it yourself.

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Yeah I can't upgrade my neighbor's laptop - which is 10.8.5 and doesn't belong to me

My own much older laptop is still on snow leopard and will go no further....which is why I'm borrowing more advanced tech.

It's 32 bit and the line 6 helix software will only run on 64.


I did the previous upgrade (2.11) using my neighbors machine no problem

But the upgrade to 2.20 - the updater software won't start up and gives the above error message.

I have installed and re-installed it using the editor .dmg and the updater .dmg but no go.


Thanks for taking the time to comment. :)

I started this thread to see if anyone else had a similar problem, as a search of the KB revealed nothing.

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