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Disappearing amps


trolley
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So I bought a Matrix GT1000, and decided to copy some presets but turn off the IRs (going out through a Marshall 2x12).

Anyway, I had a patch based on the Archetype Lead. On the Matrix rack, everything's there. But on the Helix editor - no amp. Furthermore, the Archetype amp isn't listed! Same for the Line 6 litigator.

It used to be there - I'm wondering if it went walkies when I upgraded to V.2.21?

So, do I load my last saved Bundle?

Is there any way to copy from the factory preset to an unused User slot on the Rack? (Not using the software).
I don't think you can download the factory presets, can you?

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