mayopat Posted May 12, 2017 Share Posted May 12, 2017 I'll apologize ahead of time, because this has probably already been asked. Ive been searching for about an hour and cannot find anything. I just bought a Helix floor unit in the last couple of months and it has firmware version 2.01.0 installed on it. I have not installed any software on my computer. Reading the 2.21release notes is confusing because of this. Seems like I need to download software on my mac first in order to back up the Helix. Is this correct, and what is it called/version, etc.? Once I do this I can back-up and follow the release notes. Is this correct? Thanks so much! Quote Link to comment Share on other sites More sharing options...
silverhead Posted May 12, 2017 Share Posted May 12, 2017 There was no version 2.01.0 Helix firmware. Please confirm the firmware version installed on your Helix. Based on the installed firmware version you will need to download and install the compatible version of the Helix editor/app software in order to back up your current presets/setlists. For instance, if your firmware version is v2.10 you should install Helix editor version 2.10. Then, as you say, you can follow the instructions to install v2.21 Quote Link to comment Share on other sites More sharing options...
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