DunedinDragon Posted May 28, 2017 Share Posted May 28, 2017 Because customer service has become such a joke with so many companies, I think it's really important to recognize companies that are really great at it, and I have to say it's been a long time since I encountered customer service as good as what I've gotten from Line6 My Helix unit joystick malfunctioned and I was within 7 days of my warranty expiring. I called Line6 Customer Service on Friday May 19th and verified the problem (with a knowledgeable English-speaking customer service rep), received my RMA and UPS label in my email that day. I wasn't able to send the unit in until Monday May 22nd due to gigs I had to play on the weekend. I sent it out Monday morning and got my unit back from Line6 repaired on Friday May 26h.. Now THAT is what I call EXCEPTIONAL service!!!!! 5 Quote Link to comment Share on other sites More sharing options...
willjrock Posted May 29, 2017 Share Posted May 29, 2017 I wasn't able to send the unit in until Monday May 22nd due to gigs I had to play on the weekend. IF you have two of them why wouldnt you just use the other one? Quote Link to comment Share on other sites More sharing options...
rickthestick Posted May 29, 2017 Share Posted May 29, 2017 I recently had the same experience with them. Totally outstanding and unprecedented by the standards theses day. You can't do any better, their products as well as their service are exemplary. Thank you Line 6! 1 Quote Link to comment Share on other sites More sharing options...
DunedinDragon Posted May 29, 2017 Author Share Posted May 29, 2017 IF you have two of them why wouldnt you just use the other one? I just got my 2nd Helix on Thursday and I didn't have time to get everything transferred over and setup before the weekend, so I had to use my original unit. Quote Link to comment Share on other sites More sharing options...
Lachdanan0121 Posted May 30, 2017 Share Posted May 30, 2017 I have had some great customer service. Amazon Image Line Sweetwater... But I must say Customer Service has become a joke overall. Just recently I had to deal with Gamestop CS, and it was like dealing with children. Comcast is so clueless, and inefficient you battle more than just their abysmal customer service. Glad you got some quality service. 1 Quote Link to comment Share on other sites More sharing options...
duncann Posted June 1, 2017 Share Posted June 1, 2017 Recently opened a support ticket because I found out I had the not gray parts for the expression pedal assembly. Just gave them my address and they sent them out (no charge), which I received today for an out of manufacturer warranty Helix. Truly great service for a case where they have absolutely no obligation. 1 Quote Link to comment Share on other sites More sharing options...
ADBrown Posted June 2, 2017 Share Posted June 2, 2017 Awesome to hear this type of feedback! Thanks for sharing Quote Link to comment Share on other sites More sharing options...
Rocco_Crocco Posted June 2, 2017 Share Posted June 2, 2017 Last year I had an issue with my HD500x, and a rep from L6 stayed on the phone for 45 minutes with me until the issue was resolved. Quote Link to comment Share on other sites More sharing options...
napynap Posted June 3, 2017 Share Posted June 3, 2017 Last year I had an issue with my HD500x, and a rep from L6 stayed on the phone for 45 minutes with me until the issue was resolved. That really is! Glad to hear this, considering one major company I experienced forces support agents into sales upsell experts while still maintaining an artificial call handeling time...but I digress. It's about the customer and their service request! Quote Link to comment Share on other sites More sharing options...
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