sda37 Posted July 1, 2017 Share Posted July 1, 2017 I was able to clear it up by changing the amp, then changing it back. The link below is a very short video of me changing the snapshots. The two snapshots do use different amps. https://www.facebook.com/stephen.arnold2/videos/10212101842874632/ Also, sometimes I get a weird sound when changing snapshots while playing. It's not loud like the one above, and it stops almost immediately.I plan to use the Helix in church tomorrow. It'll be the first time playing out with it. Quote Link to comment Share on other sites More sharing options...
sda37 Posted July 7, 2017 Author Share Posted July 7, 2017 The Helix performed well in church last week. I haven't encountered that sound again, but it was a bit troubling when it was happening. Quote Link to comment Share on other sites More sharing options...
rzumwalt Posted July 8, 2017 Share Posted July 8, 2017 The link didn't work when I clicked it, but your description of the noise you heard sounds familiar. the sound I'm thinking of was like a brief, sudden static that came on abruptly and almost immediately went off just as abruptly. I don't remember now exactly what the problem was, but I seem to remember it having to do with having two amps and switching between them with a snapshot button. I also think it was a preset where I used to blend the amps on parallel paths, but later moved both amps to the same path, and in some of the snapshots I had forgotten to set the A/B split block to 100% path B. So part of the signal was not being shunted to path B and instead was staying on path A, bypassing the amps. There may have been more to it than that, but maybe that sounds familiar to you. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 8, 2017 Share Posted July 8, 2017 I was able to clear it up by changing the amp, then changing it back. The link below is a very short video of me changing the snapshots. The two snapshots do use different amps. https://www.facebook.com/stephen.arnold2/videos/10212101842874632/ Also, sometimes I get a weird sound when changing snapshots while playing. It's not loud like the one above, and it stops almost immediately. I plan to use the Helix in church tomorrow. It'll be the first time playing out with it. Can you post a pic of your Helix screen and describe what you are changing with snapshots? Quote Link to comment Share on other sites More sharing options...
sda37 Posted July 8, 2017 Author Share Posted July 8, 2017 I uploaded the video into the Helix FB group. I wonder if you have to be a member of the page to see it?rzumwalt, that description is close. It was a loud CLICK. I did not change any of the chain. All I did was change the amps and then change them back. It has not done it since. It also did this on a patch that I got from Glenn Delaune, loaded straight from his computer. It did not do it while I was at his house. It did it that day that I had trouble with my patch. My patch has one amp in the 1st line of the chain and a 2nd amp in the second line. Switching snapshots changed the amp that was active. I'll see if I can get photos tomorrow. Quote Link to comment Share on other sites More sharing options...
sda37 Posted July 8, 2017 Author Share Posted July 8, 2017 See if you can access this link: Quote Link to comment Share on other sites More sharing options...
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