andylevinemail Posted July 6, 2017 Share Posted July 6, 2017 Got a Helix about 3 weeks ago. Finally, got the chance to sit down and really check it out over the 4th weekend. Bought it from a store that only allows returns for 14 days. When the loop is playing the volume sometimes cuts in and out. If I tap on the unit with my finger the signal gets scratchy and cuts in and out as well. Sounds like a guitar cable is being plugged and unplugged- but it isn't. Seems like I got a lemon and maybe there is a loose connection/wire somewhere. Can't return it - obviously it is defective and now I have to deal with warranty and repair on some thing that has less than 20 hours a of use. -- Everyone says they are " built like a tank" --- unfortunately not the one I got. Anyone else have this problem? Quote Link to comment Share on other sites More sharing options...
spikey Posted July 6, 2017 Share Posted July 6, 2017 So you did the basics, tightened (and cleaned where possible) all connections, changed guitars/cords. rebooted unit, etc etc??? Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 6, 2017 Share Posted July 6, 2017 Check your cables first, then if you still have an issue, open a support ticket with Line 6. Make sure you register your Helix online with Line 6 first. Quote Link to comment Share on other sites More sharing options...
andylevinemail Posted July 12, 2017 Author Share Posted July 12, 2017 Well - good news and better news--- Started a support ticket and got prompt response and they will take care of the issue. The better news is the reason it sounded like a cable was cutting out was...........wait for it.........drum roll please...........a cable was cutting out. Tried the headphone jack, didn't have the problem, process of elimination and of course it turned out to be a defective XLR. Quote Link to comment Share on other sites More sharing options...
jbuhajla Posted July 12, 2017 Share Posted July 12, 2017 Well - good news and better news--- Started a support ticket and got prompt response and they will take care of the issue. The better news is the reason it sounded like a cable was cutting out was...........wait for it.........drum roll please...........a cable was cutting out. Tried the headphone jack, didn't have the problem, process of elimination and of course it turned out to be a defective XLR. Good deal, problem solved! Quote Link to comment Share on other sites More sharing options...
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