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Helix LT software help


Dazzer40
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I have just upgraded the firmware  2.21.0  and when i open the Editing software it says , Helix Device not connected  . I am using a laptop windows 10 and I  tried different usb ports but still wont work.

You have to update the PC editor software to 2.21 as well. 

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  • 2 weeks later...

I have the same problem. I have Helix LT and I'm running the editor software 2.21 on two computers. The firmware is 2.21 as well. On one computer it works without problems. On the other computer I get the error message "Helix device not connected". What might be the reason?

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It's not the Port. I get the accustic signal from the computer when I connect it. But the computer cannot recognise the gear (error message: "USB-Gerät wurde nicht erkannt"). I see even the shadowed Helix screen with the settings of Helix LT at the starting behind the error message but it is not active.

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