Imerkat Posted July 12, 2017 Share Posted July 12, 2017 headstock cracked. I contacted my tech to patch it but it won't look the same. does Line 6 offer just the neck for purchase. PS- not covered under warranty Thanks Quote Link to comment Share on other sites More sharing options...
cruisinon2 Posted July 12, 2017 Share Posted July 12, 2017 open a service ticket, and they'll tell you what your options are Quote Link to comment Share on other sites More sharing options...
psarkissian Posted July 12, 2017 Share Posted July 12, 2017 Yes, what cruisinon2 said,... it may have to come back to me for some TLC. 1 Quote Link to comment Share on other sites More sharing options...
Imerkat Posted July 13, 2017 Author Share Posted July 13, 2017 Thanks guys good advice it's actually minor; it's just on the tip of the headstock. it happen while transporting it...of course. Quote Link to comment Share on other sites More sharing options...
micahnotz Posted January 19, 2019 Share Posted January 19, 2019 create a ticket and the line 6 customer service will tell you in a very round about way that they do not care at all and you are 100% on your own. They have the absolute worst customer service of and company I have ever dealt with in the music industry or any other industry. They are 100% only worried about themselves and their bottom dollar. If I were any of you who still have Line 6 gear of any kind and are able return it immediately before you go through the crap I just went through with this company. They will not meet you half way they will not meet you a quarter of the way they will take it all and tell you too bad. They will lie to you and insult your intelligence by making up excuses a monkey wouldn't believe but they will try their hardest to make you think they believe their own crap. just so you all know in under 30 days any guitar that has a matte black finish will start too look like a 5 year old took a spray paint can and practiced his tagging skills on it. Ohh its normal they will tell you when your Matte black variax starts to develop huge shiny gloss black spots on the guitar anywhere your skin touches the body. Huge gloss black spot where your forearm rests, nice gloss black spot above the bridge where your palm rests while palm muting lollipop even nice gloss black circles on the body around every knob. thats normal though any company's guitar does that. ! of their genius employees even has numerous Fender and ESP guitars all gloss black that do the same thing he tells me. Ya I'm sure, well than your an idiot if you have bought numerous ESP matte black guitars knowing they look like lollipop after a month considering your paying north of $2,000 for an ESP. Avoid this lollipop company like aids. They are a horrible company who sell $1,600.00 guitars that knowingly look like lollipop in under 30 days i guess and they are ok with that. Quote Link to comment Share on other sites More sharing options...
phil_m Posted January 19, 2019 Share Posted January 19, 2019 9 hours ago, micahnotz said: create a ticket and the line 6 customer service will tell you in a very round about way that they do not care at all and you are 100% on your own. They have the absolute worst customer service of and company I have ever dealt with in the music industry or any other industry. They are 100% only worried about themselves and their bottom dollar. If I were any of you who still have Line 6 gear of any kind and are able return it immediately before you go through the crap I just went through with this company. They will not meet you half way they will not meet you a quarter of the way they will take it all and tell you too bad. They will lie to you and insult your intelligence by making up excuses a monkey wouldn't believe but they will try their hardest to make you think they believe their own crap. just so you all know in under 30 days any guitar that has a matte black finish will start too look like a 5 year old took a spray paint can and practiced his tagging skills on it. Ohh its normal they will tell you when your Matte black variax starts to develop huge shiny gloss black spots on the guitar anywhere your skin touches the body. Huge gloss black spot where your forearm rests, nice gloss black spot above the bridge where your palm rests while palm muting lollipop even nice gloss black circles on the body around every knob. thats normal though any company's guitar does that. ! of their genius employees even has numerous Fender and ESP guitars all gloss black that do the same thing he tells me. Ya I'm sure, well than your an idiot if you have bought numerous ESP matte black guitars knowing they look like lollipop after a month considering your paying north of $2,000 for an ESP. Avoid this lollipop company like aids. They are a horrible company who sell $1,600.00 guitars that knowingly look like lollipop in under 30 days i guess and they are ok with that. Actually, Line 6 customer service had a very good reputation anymore. Go look at the Digital Modeling forum on The Gear Page or check out the Facebook groups for the various products. Line 6 goes out of their way to help people. As far your issue, the CS guy is correct. Matte finishes are prone to get shiny in areas where your resting your arm against them and such. I have a Gibson ES-335 that has a satin finish (similar to a matte, just not as diffuse), and the same thing happens. There are areas where the finish gets worn and becomes shiny. Quote Link to comment Share on other sites More sharing options...
psarkissian Posted January 21, 2019 Share Posted January 21, 2019 What phil_m said. To correct micah,... my prior post stands, since I'm the guy that does Shuriken (JTV and other guitar) repairs here at Line 6. Log a Support ticket and they will fill you in on your options. Quote Link to comment Share on other sites More sharing options...
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