jaybee77 Posted July 28, 2017 Share Posted July 28, 2017 I have the Helix Rack and Control. using FW 2.21 - updated when released and the update procedure correctly followed and rebuild done. All has been good until last night. I pressed on the control to change up to the next bank and nothing happened. then the control froze none of the switches worked. Waited awhile and it unfroze. tried changing a preset which it allowed but the next press on footswitch to change to another preset and it froze again - none of the foot switches responsive! tried reconnecting the cable at both ends, tried a new cable too - no change you can press one switch and then the next press on another switch and it frozen again. Whilst frozen - If i make changes via the rack eg change preset - the control not echoing the changes made. After various testing via powering down and back up - this problem is for all of the settings via control be it changing snapshots, bank, presets, stomp mode etc... and any setting change on the rack not shown on the control. I went into global settings - footswitches page. I noticed if i made a change to any of the settings on the footswitch page the control worked perfectly - but as soon as i leave the global footswitch page and return to the main home screen - the control freezes up again. so that leads me to believe it might be a bug rather than hardware problem. Have tried another cat 5 cable - problem still persists. My next line of thought - Is there a reset method for the rack and control? see if that fixes it. if that doesnt fix it then my questions are: is the problem Hardware or firmware. If firmware bug - what do i do. do i need to wait for this bug to be fixed in the firmware release, eg 2.3, post native release could still be sometime away? If it is hardware error - is it the control or the rack where the problem resides? Very frustrating - been building up patches and ready to go record next week for three weeks... bam it not working properly... suddenly realize how dependent you become on this device - it is the central hub of all the work. here's hoping a reset can fix it. anyone experienced this issue? anyone any thoughts? any one at line 6 any advice how to proceed with this? Quote Link to comment Share on other sites More sharing options...
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