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Toneport KB37 blinking red lights

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Hello all.


I have a Toneport KB37 and recently it started doing something and i can't understand why.


Here's the deal.


Problem: when i plug it in via USB cable it starts working fine. If i begin playing something, the KB37 "dies", then the two clipping red lines begins blinking intermittently, then it goes back to life. If i start playing something again, the cycle repeats itself.


What i have tried so far:


- USB connected directly on PC (no hubs)


- tested on Windows 10 and Windows 7 (both clean installs)


- driver is update on both OSs


- Monkey is all green lights and updated on both OSs


As far as i can tell, it looks like a hardware problem on the KB37, but i can't tell for sure since i'm no expert with sound devices.


I searched online and coudn't find anyone with a problem like mine. What i could find was similar issues but none helpful for my case.


And finally i'm here. Does anyone have any ideas of what i could try?


Anything could be very helpful.


Thank you in advance.


Take care.

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