Toneport KB37 blinking red lights

[ritness]

Hello all.

 

I have a Toneport KB37 and recently it started doing something and i can't understand why.

 

Here's the deal.

 

Problem: when i plug it in via USB cable it starts working fine. If i begin playing something, the KB37 "dies", then the two clipping red lines begins blinking intermittently, then it goes back to life. If i start playing something again, the cycle repeats itself.

 

What i have tried so far:

 

- USB connected directly on PC (no hubs)

 

- tested on Windows 10 and Windows 7 (both clean installs)

 

- driver is update on both OSs

 

- Monkey is all green lights and updated on both OSs

 

As far as i can tell, it looks like a hardware problem on the KB37, but i can't tell for sure since i'm no expert with sound devices.

 

I searched online and coudn't find anyone with a problem like mine. What i could find was similar issues but none helpful for my case.

 

And finally i'm here. Does anyone have any ideas of what i could try?

 

Anything could be very helpful.

 

Thank you in advance.

 

Take care.