GAJ52 Posted August 17, 2017 Share Posted August 17, 2017 I'm trying to Authorize my Helix to take advantage of the reduced Native pricing but Line 6 License Manager ver 1.10 will not recognise my connected Helix. Line 6 Updater and Helix Windows Editor all talk to my Helix with no problems. I have temporarily disabled my Anti Virus and used a different USB port but still no luck getting License Manager to find my Helix Floor Unit. I'm using a fully updated version of Windows 10 x64. I phoned the EU support but they wanted the 'Circuit' information but I didn't have a clue what he meant so had to hang up. Glen Quote Link to comment Share on other sites More sharing options...
phil_m Posted August 17, 2017 Share Posted August 17, 2017 You don't need to run License Manager (it doesn't actually support Helix). You just need to open up your DAW, insert an instance of Native, and when you first run it, you see a screen where you can sign into your Line 6 account. Quote Link to comment Share on other sites More sharing options...
GAJ52 Posted August 17, 2017 Author Share Posted August 17, 2017 Thanks for your reply. This only gives me a 15 day Trial version, when I go to my account to buy Native the $99.00 price is not available because my Helix is not Authorized to my account - is there another way to get it authorized other than License Manager ? Quote Link to comment Share on other sites More sharing options...
phil_m Posted August 17, 2017 Share Posted August 17, 2017 Thanks for your reply. This only gives me a 15 day Trial version, when I go to my account to buy Native the $99.00 price is not available because my Helix is not Authorized to my account - is there another way to get it authorized other than License Manager ? You just have to have the Helix registered to your account. You do that online: https://line6.com/account/registergear/ Quote Link to comment Share on other sites More sharing options...
GAJ52 Posted August 17, 2017 Author Share Posted August 17, 2017 Done and Purchased, many thanks again for your help. Glen Quote Link to comment Share on other sites More sharing options...
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