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Can't Authorize my Helix Floor Unit

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I'm trying to Authorize my Helix to take advantage of the reduced Native pricing but Line 6 License Manager ver 1.10 will not recognise my connected Helix.  Line 6 Updater and Helix Windows Editor all talk to my Helix with no problems.

 

I have temporarily disabled my Anti Virus and used a different USB port but still no luck getting License Manager to find my Helix Floor Unit.

 

I'm using a fully updated version of Windows 10 x64.

 

I phoned the EU support but they wanted the 'Circuit' information but I didn't have a clue what he meant so had to hang up.

 

Glen

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You don't need to run License Manager (it doesn't actually support Helix). You just need to open up your DAW, insert an instance of Native, and when you first run it, you see a screen where you can sign into your Line 6 account.

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Thanks for your reply.

 

This only gives me a 15 day Trial version, when I go to my account to buy Native the $99.00 price is not available because my Helix is not Authorized to my account - is there another way to get it authorized other than License Manager ?

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Thanks for your reply.

 

This only gives me a 15 day Trial version, when I go to my account to buy Native the $99.00 price is not available because my Helix is not Authorized to my account - is there another way to get it authorized other than License Manager ?

 

You just have to have the Helix registered to your account. You do that online: https://line6.com/account/registergear/

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