Jump to content
Sign in to follow this  
Lelik

No output from Helix LT (solved only after reset)

Recommended Posts

Today I had an alarming problem with my Helix LT: I did not have any guitar sound from the 1/4" jack output, while on the contrary on the same output I had the sound coming from the USB connection (a backing track was playing properly). I tried my old presets, the factory presets, and also built a brand new preset, but I had no sound from my guitar (I mean from the "guitar in" to the "1/4" out left"). I checked the global settings, and I did not see anything different from my usual settings.

 

There was anyway one strange thing: when I turned on my Helix, it rebuilt all the presets (?!?), and it's something I hadn't seen except when I updated the firmware to 2.21.

 

Last night before turning off my Helix, I worked on the presets using the PC editor. For the first time, I put in order all the presets and IR in my Helix, to be prepared for my rehearsals in the next week.

So I deleted many presets I did not use (pasting an "empty" new preset in many locations), I loaded the factory 1 & 2 setlists, using the files I saved from Native.

Honestly I am not sure if I tested the Helix if the sound was coming out properly after this work; I think so, but I'm not 100% sure.

Then today, when I turned on the Helix again, it happened what I wrote above   :(

 

I was really very worried, but since the USB sound was coming out regularly, I suspected that there was something wrong in the data, and not in the hardware.

Luckily, as I wrote, I had also saved my own important presets the night before. So I decided to make a reset, by turning on the Helix while holding footswitch 8+9.

As I already wrote in the title of this thread, the reset solved my problem. The Helix worked properly again, and after turning it off and on again, I did not get that preset "rebuilding" phase.

All's well that ends well, and what's more I was just playing at home this time, but I admit that I'm a little more worried now...

Share this post


Link to post
Share on other sites

any time you cut/paste preset locations using the Editor, Helix will "rebuild" those presets. I always make it a habit of cycling power after doing any file/preset management in Helix with the Editor. You experienced first hand what can happen if you don't reboot after doing that. 

 

The manual doesn't spell that out though. 

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...