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Helix and Variax issue on certain custom tones

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Hope someone can help! Ive downloaded a number of custom tones and switch between a number of them I initially get no output! BUT if I depress my Variax Standard model selection knob twice the sound then kicks in. Im using the Helix Lt and Variax Standard all to latest firmware etc. A example of the a patch causing the issue is Jimmy Herring from Custom Tone. Hopefully just me got some global setting wrong or something only had helix a week.

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This may be a stupid question but does the patch have a Variax in it as downloaded? Not all customtone patches have a Variax in them.

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No it has the any guitar option. I know a lot are just set as guitar which can be a pain but this one should have worked. After I changed the input and saved then reset back to original input and saved again it works fine each time i go into it now. only relevant to the downloaded version.

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