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Podhd500x reboots in middle of gig - what next?


PatMustard
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Hi all, 

 

Hopefully I am in the right area/forum - couldn't find a specialist one for faults, so apologies if not. 

 

We set up (as below) and before we started playing to anyone, I hit the tuner. At this point the board went off and then after a second, rebooted as if the power had gone and come back. I thought initially there might be something under that pedal making this happen. 

 

However... as in the title, I was gigging, half way through a song and no guitar could be heard, just a high pitched scream. I looked down at the board and saw it re-booting(?) . Basically, coming back on as if the power had been pulled out and put back in again - it had not. This time I had not touched the board, much less the tuner.

 

The guitar sound came back on and we made it to the end of the song. No-one died.

 

Background - had the POD HD500X about two years. Love gigging with it. Guitar into board, into PA mixer desk and out through PA speakers. Never had a problem before.

 

Questions:

 

Is there a reason/cure? Any experience of this elsewhere?

 

Do I say, 'I can't trust you anymore', and buy a Helix? 

 

Thoughts/help please. Thank you in advance

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Gentlemen, thank you.

 

It maybe that I start saving up for the Helix now, once one's trust has gone... well, it's not a nice feeling while gigging.

 

I will in the meantime do what you both have said, resets plus buy a new power supply. Thanks again.

 

I do have a back up unit, which I can't believe that I will have to take with me this weekend (shhh, it's a BOSS GT8) Hope it's not needed

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I always bring backups of everything.  I've had amps, pedals, PODs, other modelers, everything fail at some point over the 40+ years I've been performing.  In this case it sounds like a power supply.

 

If only I had the cash for 2 of everything. :(

 

Re: Power supply, a friend had soak tested the power pack and it didn't dip over 3 hours. Obviously, things are different when under load.

 

Cheers all, though.

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Get yourself a AVR and never worry about that again. Here is what I use. My better price than the Furman.

 

https://www.tripplite.com/1200w-120v-power-conditioner-automatic-voltage-regulation-avr-ac-surge-protection-4-outlets~LC1200/

 

I would suggest staying away from a UPS. Those are most often switching supplies and will generally add noise to the audio. A transformer based UPS would be fine...Just stay away from a switcher.

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Hi all, 

 

Hopefully I am in the right area/forum - couldn't find a specialist one for faults, so apologies if not. 

 

We set up (as below) and before we started playing to anyone, I hit the tuner. At this point the board went off and then after a second, rebooted as if the power had gone and come back. I thought initially there might be something under that pedal making this happen. 

 

However... as in the title, I was gigging, half way through a song and no guitar could be heard, just a high pitched scream. I looked down at the board and saw it re-booting(?) . Basically, coming back on as if the power had been pulled out and put back in again - it had not. This time I had not touched the board, much less the tuner.

 

The guitar sound came back on and we made it to the end of the song. No-one died.

 

Background - had the POD HD500X about two years. Love gigging with it. Guitar into board, into PA mixer desk and out through PA speakers. Never had a problem before.

 

Questions:

 

Is there a reason/cure? Any experience of this elsewhere?

 

Do I say, 'I can't trust you anymore', and buy a Helix? 

 

Thoughts/help please. Thank you in advance

Sometimes bad power can knock out the software in digital devices. I had this happen one time to a digital mixing console in the middle of a gig. It turned out, I forgot to connect it to a power conditioner, which I normally do. After reloading firmware/patches, and only connecting to clean power, I never had that problem again.

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Just an added note. I have performed many shows with other bands that were also using Line 6 and other digital gear. There is a venue near me that is particularly bad in terms of brown outs pulsing with the kick drum. When they crank the ACLs in the lighting rig, digital stuff generally resets. I have loaned my AVR to countless guitarists to help them get through a show.

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P.S. I have a power conditioner and the original power supply that came with the HD500X. I use the 4 cable method. I do have another rig that this thing was going to replace. 2 of the 3 times I decided to gig with this it rebooted. I would appreciate any ideas or suggestions. Thnx

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Just an added note. I have performed many shows with other bands that were also using Line 6 and other digital gear. There is a venue near me that is particularly bad in terms of brown outs pulsing with the kick drum. When they crank the ACLs in the lighting rig, digital stuff generally resets. I have loaned my AVR to countless guitarists to help them get through a show.

Lol...CBGB's was more reliable than that back in the good old days. ;)

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Mine reset mid gig Saturday night when I used the expression pedal. A couple of minutes with NO guitar... an eternity! Second time.

The only option you ever really have for addressing any weird behavior like that is a factory reset, reinstalling the latest firmware, and then calibrating the expression pedal. Back up all your patches first. But even then, there are no guarantees. Intermittent problems suck...it'll either happen again, or it won't.

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Lol...CBGB's was more reliable than that back in the good old days. ;)

 

:lol: Yea, but fortunately the analog tube amps and pedal back then don't reset...I actually learned about this from keyboard players back in the 80s. They have been fighting this battle for a long time...It's kinda new for guitarists since the whole rig has basically gone digital now for a lot of folks.

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Everything is snug tight. I tried another power supply that I bought for my DL4, it’s more heavy duty and has a longer AC chord with the transformer in the middle unlike a wall wort. IDK, when I engage the expression pedal to use the wah is when it occurs.

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  • 2 weeks later...

Sounds like a connection on the PC board is coming loose, since you mentioned it occurs when you use the wah pedal. I had a similar issue a little over a year of gigging with my HD500x, only mine was from the tuner/tap tempo switch, which is the switch that got used the most on mine. My unit went into tuner mode and wouldn't come out, 30 min before a gig. The unit is just not built to last in a regular gigging situation, which is why I don't gig with it anymore; can't trust it. Luckily, I had an extended warranty through AMS which covered the repair. It's a shame because the thing sounds great live, but now it's used for recording and practices. Maybe check with a service center and see what they say, you'll be without it for a while. It took over 3 months to get mine fixed. I wouldn't buy another Line 6 again....but that's me. 

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  • 3 months later...

Hi there! I have the same reseting problem with my POD HD500X. I have identified the actions that lead to it:
To hit switches FS5 to FS8 (any speed, any sequence), ONLY if they are used as A B C & D function, about 36 to 40 times (normally 36).

I thing this is some buffer flood (or something like that) problem.

I live in Brazil and there is no Oficial Technical Assistance here capable to repair it. Anyone knows if I can send this information do Line 6 to try changing  any memory or CHIP here in Brazil? Would they help me with that?
I have already flashed the latest version, with the option "erase my presets" set. I have already reset it manually (power on, arrow left pressing). No lucky at all.

I would appreciate any help.
I have made a video showing the problem. If it is ok I can put the link here (youtube or dropbox, if any is allowed).

PS: I have (second hand) bought it a few months ago and I have had no time to configure and use it. I started to use it last week and noticed the problem. Last night it has reset some times during a live gig... About 6 seconds with no guitar sound each time... Just when I was starting to love my POD... :-(
Today I did a lot of research here in this forum and the net, and a lot os tests, until I discovered what leads mine do reset.
Very best for you all!

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