Please ensure Javascript is enabled for purposes of website accessibility Jump to content

Variax repair


dallonjay
 Share

Recommended Posts

Wondering if anyone has had their Variax sent in for repairs for a faulty input and if so, how long before your guitar was returned to you? My shop has had my guitar for almost two months now and they have no answers or ETA as to when I can expect it back. Just curious if anyone else has run into this kind of downtime.

Link to comment
Share on other sites

In my experience, "authorized service centers" often leave just about everything to be desired, and are only marginally better than leaving your item to be repaired by the residents of the gorilla habitat at the Bronx Zoo. This really has nothing to do with Line6 per se, it's just part of the wonderful world of warranty repair. Repairs which are free, of course...and as we all know, you tend to get what you pay for. Should it be this way? No, but it often is.

 

All that being said, 2 months is absurd by anyone's definition. Take it back and contact L6 directly. You may have to send it back to the mother ship and have it repaired there. Open a service ticket, or better yet, call customer service directly and explain the situation. Maybe they can expedite things for you.

Link to comment
Share on other sites

Long & McQuade's main service is in Pickering, Ontario.

I'll forward this to our service manager to reach out to them regarding this.

My guess is the Output Jack Assembly part might be back ordered. I'm waiting

for some myself.

 

Also, going into the support ticketing system and follow up on your last ticket.

And contact,...

Yorkville Sound
550 Granite Court
Pickering, Ontario, ON L1W 3Y8
Tel: 905-837-8550
Fax: 905-839-5776
Web: http://www.yorkville.com

  • Upvote 1
Link to comment
Share on other sites

I know a couple of techs at Yorkville, this is not normal.

I and my colleagues will be looking into this. Our authorized service centers come thru

for our customers. We don't take this sort of thing lying down,... in spite of what crus would have you think.

This has nothing to do with your personal work ethic, or the rest of your team at the home office. It never does...but we both know that that if the OP hadn't shown up here to gripe, and you hadn't seen his post, he'd be at the mercy of the Rhodes Scholars he's already been dealing with for the last 2 months. Independent repair shops don't want to do warranty work because there's little payoff, and it'll always end up last on their list of things to do...it's just the way it is. You know it, and I know it.

Link to comment
Share on other sites

  • 2 months later...

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

 Share

×
×
  • Create New...